Department:

Member RelationsReports To:

AVP of Member ServiceClassification:

Exempt About Rogue Credit Union:

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role:

Performs all management functions at assigned branch including supervision of all staff and operational activities of the branch. Develops and coaches personnel in branches to increase member loyalty, organizational and branch sales and expand member relationships.

Essential Functions & Responsibilities:

40% Recruits, hires, trains, coaches and motivates a highly qualified staff sufficient to meet the daily operational needs of the areas assigned. Establishes and maintains objective accountability measurements and evaluates performance on all direct reports. Creates and maintains a coaching culture to consistently strive toward the highest level of employee achievement and performance in building Member Loyalty. 20% Assures members are being provided with exceptional experiences and that their needs are being promptly met. Works with staff to identify and propose process improvement/efficiencies to yield a higher return on member loyalty and credit union resources. Personally works to develop member rapport and handles escalated member issues or concerns. 15% Stays current on applicable regulations, credit union policies and guidelines, operational controls, safety measures, service and security procedures to ensure compliance throughout assigned areas of the credit union. Encourages active understanding of regulations and credit union guidelines among staff. In conjunction with Facilities, Security and Marketing, maintains the appearance, maintenance, and security of the branches and/or departments assigned. 10% Actively participates and maintains communications with the rest of the credit union; prepares and submits standard reports. Regularly attends scheduled management meetings, training sessions, and remains up to date on financial issues. 10% Takes an active role in assisting the credit union achieve its strategic goals. Provides leadership to assigned staff and may serve on a goal or project team. Represent Rogue Credit Union in community involvement activities and encourages staff to do the same. 5% Proactively performs other duties as needed or assigned.

Knowledge & Skills:

Experience:

Three years to five years of similar or related experience.

Education:

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills:

Strong leadership and high-level management/personnel development skills. Ability to hire a strong team capable of building trust and credibility with new and existing members. Excellent communication skills with strong networking and rapport building skills. Resourceful with strong conflict and problem resolution skills. Critical thinking skills with the ability to make recommendations. Self-starter with excellent time management and organizational skills. Strong computer and software skills.

Physical Requirements:

Some lifting required (up to 30 pounds), continuous sitting, occasional standing, and occasional walking. Finger dexterity while using computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision of 20 inches or less and continuous clarity of vision at 20 feet or more.

Work Environment:

This job is an exempt position that requires flexibility in scheduling tasks and projects. The employee must independently monitor hours and judge the time needed to be spent on applicable duties. Employee must be capable of adjusting to unpredictable schedules proactively. As a direct representative of the credit union, the employee must conduct and present themselves courteously and professionally. Exposed to potentially hazardous conditions, i.e., robbery.

Disclaimer:

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer. Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295. 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