High Plains Bank is hiring! Serving Eastern and Northern Colorado, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well-being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done. We are looking for a confident, community-minded leader to join our team as the Leadville Branch Support Manager.. Your Mission In this role, you will be the heartbeat of our Leadville branch, managing daily operations and leading a dedicated team of Customer Support Representatives to provide exceptional, personalized banking experiences. By managing internal operations, taking pride in our Leadville branch building, and developing a high-performing support team, you ensure the branch runs seamlessly. You serve as the steady hand driving forward strategic initiatives to transition our space into a modern lobby and ensuring every customer feels heard and valued. What Sets You Apart You are a proactive problem-solver with a "get things done" attitude, and a positive outlook. You excel at getting the very best out of your team, inspiring and motivating them to perform at their highest potential while holding them accountable with direct, sincere feedback. You are a natural communicator who builds authentic relationships easily. You embrace company initiatives and aren't afraid to experiment with new ideas. You take pride in being a "craft banker," blending traditional service with a mastery of modern digital tools. The Day to Day As the primary leader on-site, you oversee everything from staff development to facility security. You spend your time mentoring your team of CSRs, managing cash operations, and ensuring smooth workflows using our Jack Henry system. You act as the primary point of contact for escalated customer concerns, applying sound judgment and active listening to resolve complex issues smoothly. You are an ambassador for our digital HPBGO platform, and serve as the face of the branch, whether you're coordinating a local event or managing vendor relationships to keep the facility in top shape. What you bring to High Plains Bank Experience and Qualifications Previous banking experience Previous team leadership experience High School Diploma or equivalent Essential Skills and Knowledge Strong interpersonal communication skills Cash handling Operational management skills, including schedule management and working with external vendors A Growth Mindset and the willingness to try new things to move the branch forward Desirable Skills and Knowledge Knowledge of banking regulations and compliance Familiarity with core banking systems (Jack Henry is a plus) Responsibilities of the position Key Accountabilities Lead and develop high-performing and accountable Branch Support Teams. Build strong connections between High Plains Bank employees and customers, and engage with the community. Empower customers through financial mentorship and education. Manage and maintain branch facilities and oversee building security. Safeguard bank and customer security through vigilant transaction monitoring, escalation and risk assessment. Other Responsibilities Manage the branch's daily operations to ensure a seamless customer experience, enabling the Market President to leave the building regularly. Serve as the Security Facilitator for the building, ensuring staff is trained on safety protocols. Oversee building maintenance and coordinate with the facilities manager on capital expenditures. Provide personalized on-site support for technical challenges and escalate fraud or operational issues as necessary. Collaborate with the Market President to identify and participate in community engagement events. What High Plains Bank brings to you: The opportunity to work for a community driven, employee owned business Highly competitive PTO, retirement and health care Opportunities for growth, development and learning Tuition Reimbursement Target compensation range $55,000.00

• 75,000.00 per year based on experience and qualifications
• other factors may be considered Physical Requirements Prolonged periods of working on a computer Location and Schedule In person at our Leadville, Colorado location 8:00 am
• 5:00 pm, Monday
• Friday Some extended hours for community events High Plains Bank is proud to be an

Equal Opportunity Employer Member FDIC Job Type:

Full-time Pay:

$55,000.00

• $75,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): Are you local to our Leadville, CO community?

Work Location:

In person