A Banking Branch Manager manages operations and business at a bank branch office, or at the local office of a financial institution such as a brokerage or investment firm. Supervises branch staff, monitors customer accounts, loans or investment activities and security at the branch. Maintains communication with other branch managers and central or executive management. May direct local marketing promotions or participate in community events.
Plans, directs and manages the marketing, sales and business development, and services activities of the branch to achieve the branch customer sales, deposit growth, financial and marketing goals. Oversees and ensures the branch's service quality, physical security, audit integrity and efficient performance of personnel. Maintains communications between branch and upper management. Provides support, guidance and training to staff. Accountable for adhering to the Bank's BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank's processes and comply with any mandatory BSA, AML and OFAC training assigned.
ESSENTIAL RESPONSIBILITIES
Employee must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including, but not limited to, obtain and maintain an active record and a unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), continue to meet said record and associated minimum register standards, including any applicable continuing education courses set forth by the Safe Act." Solicits business relationships including deposits, loans, and treasury services. Develop and refer loan leads for commercial and residential lending areas. Pursue lending business development activities (including low- and moderate-income segments), working in partnership with Commercial, Residential, and Business Bankers. Execute integrated sales and relationship strategies that are aligned with the area business plan to achieve desired revenue and service hurdles. Provide Treasury and Lending Specialists with qualified referrals for cross-sell. Assist in closing deals across all products. Use sound judgment in qualifying potential customers/deals as well as recommending the right financial solutions/products for the customer. Partner with other departments to ensure ongoing and appropriate communication to support overall client and franchise objectives. Organizes the internal sales environment and completes external sales calls and business development activities. Conducts sales initiatives through adequate procedures (telemarketing, direct mail and external business development). Ensures effective customer retention and growth through ongoing sales and servicing initiatives. Maintain frequent interaction with centers of influence, diverse industry segments, community leaders, regulators, and seriousness contacts. Through extensive involvement, create local community awareness that the bank is critically focused on partnering in the community and providing broad, multi-product banking solutions to the middle market companies housed in the marketplace. Ensures implementation of the Bank's customer service philosophy in regard to total customer satisfaction (knowledge, courtesy, appearance, responsiveness, accuracy and communication). Handles customer situations beyond the scope of branch personnel and ensures timely service. Resolve personnel-related problems. Trains and develops branch personnel to facilitate all retail services. Develops lending knowledge in the branch. Responsible for approvals beyond subordinates' authorities. Judiciously uses authorities provided. Approves overdrafts and payment against uncollected funds within authorities. Direct analysis of service charges waivers, waiver deletion and other customer profitability factors. Maximizes income and control branch expenses. Complete employee performance evaluations. Ensures the selection/hiring of high-quality customer-oriented personnel. Trains and develop subordinates' personnel for career progression. Ensures that appropriate training for branch employees is provided on new regulatory issues and policies and procedures. Approve and review branch monthly reports for completion, timeliness and accuracy. Prepare management reports. Ensures that appropriate audit systems are in place and those institution policies and procedures are enforced. Addresses and resolves marketing related problems and generates ideas for improving sales/operational issues with the bank management. Develops, implements and monitors sales and service plans. Directs branch daily operational activities through personnel: reviews decisions and actions of branch personnel ensuring they are in accordance with the Bank's policies and procedures. Handle customer problems and complaints through effective problem resolution skills, counsel customers and provide branch policy interpretations adhering to Bank standards. Ensures institution compliance with regulatory issues.
SALES RESPONSIBILITIES
Solicit business relationships including deposits, loans and treasury services. Develop and refer loan leads for commercial and residential lending areas. Pursue lending business development activities (including low and moderate income segments), working in partnership with Commercial, Residential and Business Bankers. Execute integrated sales and relationship strategies that are in alignment with the area business plan to achieve desired revenue and service hurdles. Provide Treasury and Lending Specialists with qualified referrals for cross-sell. Assist in closing deals across all products. Use sound judgment in qualifying potential customers/deals as well as recommending the right financial solutions/products for the customer. Partner with other FirstBank Florida (i.e. Residential and Commercial Lending, Treasury, etc.) to ensure ongoing and appropriate communication to support overall client and franchise objectives. Conduct sales initiatives through adequate procedures (telemarketing, direct mail and external business development). Ensure effective customer retention and growth through ongoing sales and servicing initiatives. Maintain frequent interaction with centers of influence, diverse industry segments, community leaders, regulators, and senior business contacts. Through extensive involvement, create local community awareness that the bank is critically focused on partnering in the community and providing broad, multi-product banking solutions to the middle market companies housed in the marketplace. Ensure implementation of the Bank's customer service philosophy in regards total customer satisfaction (knowledge, courtesy, appearance. Responsiveness, accuracy and communication). Handle customer situations beyond the scope of branch personnel to ensure timely service.
OPERATIONS RESPONSIBILITIES
Resolve personnel related problems. Train and develop branch personnel to facilitate all retail services. Develop lending knowledge in the branch. Responsible for approvals beyond subordinates' authorities. Judiciously use authorities provided. Approve overdrafts and payment against uncollected funds within authorities. Direct analysis of service charges waivers, waiver deletion and other customer profitability factors. Maximize income and control branch expenses. Complete employee performance evaluations. Ensure the selection/hiring of high-quality customer-oriented personnel. Train and develop subordinates for career progression. Ensure that appropriate training to employees is provided on new regulatory issues, policies and procedures. Approve and review branch monthly reports for completion, timeliness and accuracy. Prepare management reports. Ensure that appropriate audit systems are in place and the institution's policies and procedures are enforced in compliance with regulatory issues. Open and close the branch; staying abreast of security policies and procedures. Balance the ATM teller machine. Sell and purchase of cash between tellers and vault. Address and resolve marketing related problems and generate ideas for improving sales/operational issues with the bank management. Handle customer problems and complaints through effective problem resolution skills; counsel customers and provide branch policy interpretations adhering to Bank standards.
COMPETENCIES
Customer focus Building strong relations Communication Business acumen Problem analysis & solution Ownership Vision & values Collaboration & teamwork Development (personal & others) Change & innovation Empowering & Motivating Others Managing Performance
SUPERVISORY RESPONSIBILITIES
This position manages all employees of the department and is responsible for the performance management and hiring of those employees.
Required Education and Experience:
"Employee must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including, but not limited to, obtain and maintain an active record and a unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), continue to meet said record and associated minimum register standards, including any applicable continuing education courses set forth by the Safe Act." Three years of experience in a similar job is required or equivalent combination of education and experience banking and/or lending industry. Prior managerial experience. Good understanding of financial products, loan documentation, and business objectives of a real-estate lending department Successful completion of approved real-estate training program. Attention to detail Strong knowledge of Microsoft Office Good communication, negotiation and presentation skills
PREFERRED EDUCATION AND EXPERIENCE
Bachelor's degree in Finance/Business Administration or related field
OTHER DUTIES DISCLAIMER
Please note this position profile is not designed to cover or include a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
