JOB PURPOSE

Responsibility for a portion of the branch operations, and for ensuring that exemplary customer services are delivered.

ESSENTIAL FUNCTIONS

Assist manager to ensure that staff is consistently building the bank through existing and new relationships. Assist in observing and coaching sales members in recognizing and seizing sales opportunities with customer interactions. Assist in pre-call planning sessions with each team member. Manage Consumer Loan Portfolio. Provides the best service to our customers with innovative and creative solutions. Knowledgeable of bank products, services, business practices, trends, and information affecting industries. Mindful of competition and aware of current strategies and tactics in the marketplace. Standard working knowledge of computer equipment, including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying, and Microsoft® applications including Word, Excel, PowerPoint, Outlook, and accessories. Extended hours sitting and performing computer tasks may be required. Make presentations (verbal and written) to varying group sizes internally and externally. Duties may vary due to location and this list may not be all inclusive. Provides the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS

High School Diploma Minimum of 2 years previous retail bank experience Desire and passion to keep growing personally and professionally while building and maintaining the branch portfolio. Hard working, action-oriented with a positive and innovative attitude. Possesses the willingness and ability to embrace change. Develops and nurtures positive relationships with internal and external customers, building mutual trust and respect with customers' needs taking priority. Seizes opportunities to make recommendations for improvements in products and services. Consistently provides positive, direct, and actionable feedback. Approachable, good listener, builds rapport, and is empathetic to the needs of others. Creates an environment that empowers others to do their best. Responsible for problem-solving, supervising, organizing, decision-making, interpreting data, communicating, coaching, and customer service. Determines what is necessary to accomplish a goal. Able to provide directions to customers to eliminate roadblocks, increase service level and customer service experience for all customers. Strong communication skills, including speaking to small or large groups whether inside or outside the organization. Extended hours sitting and performing computer tasks may be required. Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank. Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY E

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ExactHire:

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