Job Summary:

Actively participate in and foster the Bank\\'s Culture of excellence while supporting the Bank\\'s strategic initiatives. The Branch Supervisor (Tier II) serves as a highly operational branch leader responsible for driving frontline execution, overseeing complex branch operations, supporting customer relationship growth, and delivering advanced servicing and account opening support. This role combines strong operational leadership with relationship management responsibilities

balancing teller line oversight, account opening proficiency, customer problem resolution, and coaching support to ensure the branch operates efficiently while delivering exceptional customer experiences.

Branch Supervisor (Tier II) team members are expected to lead with confidence, operational discipline, urgency, and customer-centered thinking while helping strengthen both branch performance and customer relationships. Consistently and effectively manage behavior within the Bank\\'s established customer service standards and core values while adhering to all established Bank Policy and procedures.

Job Requirements:

Must possess:

the ability to read, write and speak fluently in the English language
strong customer service skills with both internal and external customers
excellent verbal and written communication skills
general math skills: adding, subtracting, multiplying and dividing
ability to work a flexible schedule and travel to other locations as needed
handle conflict resolutions in a professional manner
ability to work in a fast-paced environment and work well under pressure
ability to handle highly confidential information with professionalism and discretion
ability to process transactions with a high degree of accuracy
ability to handle large amounts of cash with accuracy
ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with Bank risk, exposure to loss, or fraud
ability to supervise staff and provide day-to-day direction
ability to interact professionally with the public
in-depth knowledge of bank deposit products and policies
basic knowledge of bank loan products and investment services
knowledge of applicable state and federal regulations and related responsibilities
computer software and hardware skills

Core Competencies:

Operational Discipline and Execution
Customer Focus and Relationship Building
Risk Awareness and Sound Judgment
Coaching and Team Leadership
Problem Solving and Decision Making
Communication and Collaboration
Adaptability and Accountability Education and Experience:
High school diploma or GED equivalent required.
Associate degree or higher in business, finance, or related area preferred.
Sales and customer service experience required.
Supervisory experience required.

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