A Banking Branch Manager manages operations and business at a bank branch office, or at the local office of a financial institution such as a brokerage or investment firm. Supervises branch staff, monitors customer accounts, loans or investment activities and security at the branch. Maintains communication with other branch managers and central or executive management. May direct local marketing promotions or participate in community events.
LendNation is currently seeking an energetic, positive, customer service driven individual to join our team as a Branch Manager. If you have management experience and collections experience in customer service, banking, collections or retail industries - we want to talk to you! This position will work at Store 1030 located at 1035 State Highway 123 STE 135 San Marcos, TX 78666. This position will be responsible for: Conducting customer transactions while ensuring exceptional customer service is provided at all times Supervising, coaching and training branch employees Managing and controlling cash flow, auditing, balancing, and banking efforts Maintaining branch safety and security standards Document, resolve, or refer customer and associate comments and complaints to obtain proper resolution Monitoring and report branch financial performance and meet all branches' operating, profitability goals and objectives Lead collection efforts on past due loans Ensuring loans are in compliance with company and federal, state, and local laws.
The ideal candidate will have:
Excellent customer service and time management skills Excellent written and verbal communication skills A minimum of 2 years of experience in a management role Ability to train, coach, and develop employees Experience in customer service/banking/cash handling/collections preferred Excellent time management skills Safe, secure, reliable transportation and have a valid Driver License Predictable and reliable attendance is an essential requirement of the position Ability to work with minimal supervision Must be at least 18 years of age Must have proof of eligibility to legally work in the United States Bilingual is a plus!
BENEFITS
401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
BENEFITS
401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
ABOUT THE COMPANY QCHI
(LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses. Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation, Title Cash and 310-Loan in Canada. QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate. The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale. Geographically, QCHI's headquarters is based in Lenexa, Kansas (a suburb of Kansas City). QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings, Title Cash and LendNation) at our website www.qchi.com/company. QCHI / LendNation / Title Cash is an Equal Opportunity Employer Manager, Branch Manager Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
