Position Summary We are seeking a Senior Accounts Receivable Accountant to take ownership of the Company's full-cycle accounts receivable function, including customer invoicing, cash application, collections, account reconciliation, and resolution of outstanding balances. The ideal candidate is a proactive go-getter and problem solver who takes ownership of their work and is comfortable working directly with customers to collect outstanding receivables. This individual should be persistent and professional in their collection efforts, able to investigate discrepancies and payment issues, and willing to work cross-functionally to identify and resolve the root cause of problems. This is a hands-on role for someone who is comfortable operating independently, managing priorities, and continuously looking for ways to improve the Company's billing, AR, and cash collection processes. Manufacturing or contract manufacturing experience is highly preferred. Experience with Global Shop ERP is a plus. Key Responsibilities Invoicing & Accounts Receivable

• Own the day-to-day, full-cycle accounts receivable process, ensuring customer accounts are accurate, current, and properly maintained.
• Prepare, generate, and distribute customer invoices accurately and timely based on sales orders, purchase orders, shipping documentation, contractual requirements, and established payment terms.
• Review billing information for accuracy, including pricing, quantities, customer terms, purchase orders, and supporting documentation.
• Work closely with Sales, Operations, Shipping, and Customer Service to ensure invoices are issued timely and billing issues are resolved promptly.
• Maintain accurate customer account records and ensure invoices are properly supported and documented.
• Process and accurately record customer payments and cash receipts.
• Reconcile customer accounts and ensure the AR subledger remains accurate. Collections & Cash Management
• Manage the AR aging and proactively pursue collection of past-due balances.
• Conduct regular collection activities through email and phone, including direct conversations with customers regarding outstanding invoices and payment status.
• Establish and maintain strong working relationships with customer accounts payable departments and other customer contacts.
• Monitor customer payment activity and follow up consistently on outstanding commitments and promised payments.
• Investigate and resolve payment delays and identify the underlying cause of delinquent accounts.
• Identify collection risks and escalate significant or chronically delinquent accounts to management.
• Assist with cash forecasting by providing accurate expectations for customer collections. Reconciliation & Issue Resolution
• Research and resolve short pays, unapplied cash, credit memos, disputed invoices, pricing discrepancies, duplicate payments, and other account issues.
• Investigate the root cause of billing and collection issues and coordinate with internal departments to drive resolution.
• Research, track, and resolve accounting and documentation discrepancies rather than simply escalating unresolved issues.
• Follow issues through to completion and ensure appropriate corrective action is taken to prevent recurring problems. Accounting & Reporting
• Prepare and maintain AR aging reports and other accounts receivable reports.
• Monitor account activity and identify trends, risks, and opportunities to improve collections and cash flow.
• Assist with month-end close activities related to accounts receivable.
• Prepare account reconciliations and supporting schedules as needed.
• Provide management with regular updates regarding invoicing, collections, aging, significant customer issues, and expected cash receipts.
• Maintain accurate accounting records and documentation in accordance with Company policies and applicable accounting procedures. Process Improvement & Team Support
• Identify opportunities to improve invoicing, collections, AR processes, controls, and reporting.
• Take ownership of assigned projects and follow through to completion.
• Partner with cross-functional teams to improve billing accuracy and reduce delays in customer payment.
• Provide accounting support to other team members and assist with broader accounting department activities as needed.
• Perform other duties and special projects as assigned.

Qualifications & Skills 5+ years of progressive accounts receivable or accounting experience. Strong hands-on collections experience is required. Experience with customer invoicing and full-cycle accounts receivable processes. Proven ability to communicate directly and professionally with customers regarding past-due balances and payment issues. Demonstrated ability to research problems, identify root causes, and drive issues through resolution. Strong understanding of accounts receivable processes, invoicing, reconciliations, cash application, and basic accounting principles. Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Strong organizational skills and ability to manage multiple priorities and deadlines. Proficiency with Microsoft Excel and accounting/ERP systems. Ability to work independently with minimal supervision while also collaborating effectively with cross-functional teams. Strong written and verbal communication skills. Preferred Qualifications Experience in manufacturing or contract manufacturing. Experience with Global Shop ERP. Experience managing AR for a company with complex customer accounts and/or significant commercial customers. Experience working with customer purchase orders, contractual payment terms, and billing requirements. Experience with cash forecasting and working capital management. Associate's or Bachelor's degree in Accounting, Finance, or a related field is a plus. Join us as an Accounts Receivable Specialist to play a vital role in maintaining our company's financial health while developing your expertise within a supportive team environment!

Pay:

$27.25 - $35.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance

Work Location:

In person