DUTIES AND RESPONSIBILITIES

Provides daily internal and external customer support via the SFS call-in number\n
Provides daily internal and external customer support via management of departmental general mailboxes\n
Using critical thinking skills and full engagement, provides process improvement feedback to management on an ongoing basis\n
Assist the AR Analyst with Discrepancies for dispute case creation to route to sales expeditiously for review and processing and processing the adjustment requests if dispute case is approved by Sales.\n
Manage dedicated mailboxes as assigned (POD)\n
Back up assistance with the ARM (Accounts Receivable Management), Debit Memo, and Chargeback Reply emails.\n
Research and code current discrepancies while charging back customers for invalid deductions\n
Obtain documentation and additional information from customers or sales to support customer payment deductions\n
Other duties/projects as assigned

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

High School diploma required
Must have good organizational skills and be able to work independently\n
Demonstrate effective written and verbal communication skills\n
Ability to work well in a team environment\n
Strong proficiency in Microsoft Office (Excel experience a plus)\n
Well organized and capable of effective multi-tasking\n
Energetic and passionate with a flexible spiritSouthwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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