Accounting Specialist Fidium United States, Illinois, Mattoon Sep 16, 2026

Responsibilities Classification:

Non-Exempt / Bargaining Receives incoming calls for active and disconnect accounts. Handle various customer inquiries including, payments, arrangements and various collection related processes. Qualifications Must have working knowledge of personal computers including Microsoft operating systems and products (Excel and Word) Knowledge of customer call handling and must be adept in soft customer skills in order to thoroughly explain, instruct, and advise customers on collections issues. Must keep detailed records of work activity and work assignments. Ability to work proficiently with high-tech systems, payment processing software and other various customer database software. Understanding of basic accounting functions extremely beneficial. Proficiency in mathematics required. Bilingual in spanish is preferred, not required. Pass required aptitude tests. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law