Part-Time Business Assistant

Salary Range:

$18.00/hr

Work Location:

On-Site Campus Location:

West Kentucky Community & Technical College Job Summary The Part-Time Business Office Assistant supports the Business Office by assisting with student account outreach and payment solutions. This role involves contacting students regarding past-due balances, providing accurate account information, and assisting with payment plans and payment options. The ideal candidate is professional, detail-oriented, and comfortable working with sensitive financial information while providing excellent customer service.

Job Duties:

Student Account Outreach Contact students via email, phone, or text regarding past-due balances Provide accurate information on account balances, deadlines, and next steps Maintain a professional and respectful tone in all communications Payment Support and Solutions Assist students with establishing payment plans Explain available payment options Support students in resolving account holds related to unpaid balances Account Review and Documentation Review student accounts for accuracy and outstanding charges Document collection efforts and student interactions in the system Maintain detailed and organized account records Reporting and Follow-Up Monitor delinquent accounts and conduct timely follow-up Assist with reporting on collection activity and payment trends

Minimum Qualifications:

High school diploma/

GED Preferred Qualifications:

Previous experience in customer service, collections, accounts receivable, billing, or office administration preferred

Additional Skills Requested:

Strong communication and customer service skills Attention to detail and accuracy Basic knowledge of billing or financial systems preferred Ability to handle sensitive information with professionalism and discretion Employee Rights - Employee Polygraph Protection Act Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.