We are looking for an Accounting Clerk to support daily financial and customer-facing operations in Lowell, Massachusetts. This position plays an important role in maintaining accurate records, processing transactions, and ensuring timely responses to customer and order-related requests. The ideal candidate brings strong attention to detail, sound judgment, and the ability to work effectively with multiple internal teams while delivering reliable service.

Responsibilities:

• Respond promptly and accurately to a large volume of customer inquiries, providing clear information and effective support.
• Prepare and manage quote requests by reviewing prior pricing data and partnering with product leadership to confirm appropriate details.
• Enter and oversee a range of transactions, including new sales orders, returns, samples, credits, and debits, while maintaining accurate documentation.
• Monitor open orders and backlog activity to ensure customer expectations are reflected correctly and urgent requests are addressed in a timely manner.
• Resolve customer concerns professionally and escalate more complex issues when additional support or approval is needed.
• Work closely with cross-functional departments to address order, account, and service issues and drive timely solutions.
• Apply established procedures and practical judgment to determine the best course of action in day-to-day situations.
• Foster positive working relationships with customers and colleagues to build confidence, trust, and consistent service qualityCustomer Ser