Full-Time Position summary: Responsible for providing effective customer service when utilizing the hospital Operator system and during face-to-face interactions with patients, family members, and hospital personnel. Will also collect accurate patient information, complete patient registrations in a timely manner and assist in posting insurance payments.

Role qualifications:

Education High School graduate Experience Customer service & hospital admissions operations experience preferred Licenses/Certificate None Position responsibilities: Greet all patients with courtesy and register patients at semi private admitting desk with entering complete and accurate information on the admission record Answer Operator phones and direct calls to the appropriate offices Collect and post payments with printing receipts and apply payments to the correct accounts for all money received Balance cash drawer, evening/weekend cash drawer, petty cash, and prepare deposits, as needed Answer patient questions regarding bills and direct them to appropriate staff Assist Receptionist in billing doctors and other businesses for central supplies, pharmacy, and medical record fees Work holiday rotation and cover evening/weekend as needed Record and deposit patient valuables properly as needed Scan and Index all payments and correspondence received Check insurance eligibility on each patient registration & assist with eligibility reports & work queues Completely and accurately register outpatient and inpatients, obtaining copies of insurance cards and necessary signatures on medical & financial documents Adding and editing doctors in the computer system Be familiar with patient financial assistance, payment plan guidelines, and help educate and assist patients with financial responsibilities Obtain copies of insurance cards, physician orders and inform the patient/guardian of their financial responsibility if applicable Assist Admitting Specialist in posting all insurance payments and collection agencies to correct accounts Assist with Medicare Bad Debt report Assist with daily mail duties for received & outgoing mail for Samaritan Prepare morning census and complete necessary paperwork on weekends Cover Receptionist, Registration, and ER Registration as needed Secure and lock hospital doors after day & weekend shifts Assist with orientation process for new employees Complete E-Learning and job competencies as required Perform other duties as directed by the director Essential skills and experience: Customer service experience Excellent interpersonal and communication skills Strong team player Basic computer proficiency Time management Ability to organize and manage multiple priorities Commitment to hospital values Problem resolution at a functional level Telephone etiquette skills