Johns Plumbing, Heating & Air Conditioning, Inc. is a dynamic and growing organization that has been serving the Triad area since 1974. What started as a small operation has transformed into the largest locally owned service provider for plumbing, heating, air conditioning, and water purification. With a commitment to customer service and a fleet of over 30 trucks operating 24/7, we ensure fast and efficient solutions for all our clients' needs. We are seeking a motivated and detail-oriented Administrative Assistant to join our team and support our daily operations.

Position:

Accounts Receivable Specialist / Floater Duties and Responsibilities The primary responsibilities of this role include managing receivable accounts, communicating with customers to solicit payments, maintaining accurate records of collection activities, and providing cross-functional administrative support to ensure operational continuity across multiple departments. Key Responsibilities - Residential Customer Base Process and post payments received from customers. Be the first point of contact for customer call-in payments, inquiries, and disputes related to account issues. Identify and contact customers with delinquent accounts through mail, telephone, or email to request payment. Prepare and send monthly statements to customers and initiate credit hold status for accounts that remain unpaid. Maintain comprehensive records of collection efforts and account statuses. Work with the legal team to complete, file, and manage court documents related to delinquent accounts, including necessary liens for projects. Negotiate financial arrangements with customers as authorized. Oversee authorized payment schedules and arrangements made with customers, including formal payment plan agreements. Handle sensitive customer information, including credit cards and payment details, with confidentiality and care. Ensure compliance with current aging percentage goals established by management. Cross-Functional Support / Floater Responsibilities To support business continuity and operational efficiency, this position will serve as a trained backup resource across multiple departments and assist with special projects as needed. Train and maintain proficiency as a backup Customer Service Representative (CSR), including answering incoming customer calls and assisting with appointment scheduling when coverage is needed. Participate in the dispatcher on-call rotation to assist with after-hours customer and technician support. Provide backup support for Accounts Payable functions during employee absences, peak workloads, or special circumstances. Assist with administrative and operational projects as assigned by management. Support departmental process improvement initiatives and assist with implementation of new procedures when needed. Maintain flexibility to adapt to changing business needs and provide support where necessary to ensure a positive customer experience. Collaborate effectively with Customer Service, Dispatch, Accounting, and Management teams to meet organizational goals. This Position Requires the Following Skills Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software. Ability to multitask and effectively prioritize competing responsibilities. Strong customer service orientation with a professional and positive demeanor. Ability to work independently and collaboratively as part of a team. Adaptability and willingness to learn multiple functions throughout the organization. Ability to maintain confidentiality when handling sensitive financial and customer information. Problem-solving skills and the ability to remain calm and professional in a fast-paced environment.

Benefits:

401k Plan Paid Health Insurance Paid Vacation 8 Paid Holidays Maternity and Paternity Leave