Role:

Learn basic manual AR functions: Interface with Service Now (SNOW) to retrieve tickets to be processed Use Excel templates to submit bulk update requests via SAP using Winshuttle. Upload to system, and respond to SNOW tickets. Key manual adjustments into SAP, including write off adjustments that require packeting and approvals. Use AI tools to automate above manual processes

Skillset:

Attention to detail Excellent verbal and written communication skills for use with customers and internal partners At least 2 years of experience working with automation Fluency in the Microsoft suite is a must!

Must Have Clerical:

Data entry

Telephone Skills Work Tracking Customer and Personal Service:

Complaint Resolution Operating Systems:

Microsoft Windows Productivity Software:

Microsoft Excel Microsoft Office Microsoft Word Nice to

Have Clerical:

Data comparison

Economics and Accounting:

Billing Assessment Customer Notification Notes:

Monday-Friday, 8AM-5PM VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status