Navesink Plumbing & Heating is currently seeking a highly organized and detail-oriented Accounts Receivable Specialist to join our office team. This individual will be responsible for managing the billing process from job completion through payment, ensuring completed work is invoiced promptly and accurately, progress payments are collected on schedule, and outstanding balances are consistently followed through to resolution. The ideal candidate is proactive, extremely organized, comfortable communicating with customers regarding payment, and able to independently manage a high volume of open jobs and receivables without allowing items to fall through the cracks.

Responsibilities:

Monitor active and completed jobs to identify work that is ready to be invoiced Ensure completed service calls and projects are invoiced promptly and accurately Review job records, technician notes, estimates, materials, payments and other documentation necessary to prepare accurate invoices Identify completed jobs that cannot yet be invoiced and proactively obtain any missing information or documentation Create and send customer invoices Track deposits and scheduled progress payments for larger and long-term projects Proactively follow up with customers regarding due and past-due balances Maintain consistent follow-up on outstanding invoices through payment Monitor accounts receivable aging and identify accounts requiring additional follow-up or escalation Maintain accurate records of customer payment communication, commitments and follow-up dates Coordinate with technicians, office staff and management to resolve billing discrepancies and obtain information needed to complete billing Process and accurately apply customer payments Respond to customer questions regarding invoices, balances and payments Maintain visibility of completed but unbilled work and outstanding receivables Provide management with regular updates regarding uninvoiced work, outstanding balances and collection status

Requirements:

3+ years prior billing, accounts receivable, collections or similar experience preferred Experience managing a high volume of invoices, customer accounts and outstanding balances Exceptional organization and attention to detail Strong follow-through and ability to independently manage open items through completion Ability to identify missing or inconsistent information and proactively obtain what is needed Professional and confident customer communication skills, including conversations regarding balances and payment Ability to prioritize effectively in a fast-paced, self-directed work environment Proficiency with Google Workspace, Microsoft Office Suite and CRM/accounting/invoicing software Ability to learn new software and processes quickly GED or high school diploma

Preferred Experience:

Billing or accounts receivable experience within plumbing, HVAC, electrical, construction, home services or a similar service-based business Experience reviewing work orders, estimates, labor, materials and job documentation for billing Experience with deposits, progress billing and project-based invoicing Accounts receivable aging and collections experience Jobber experience QuickBooks experience

Benefits:

$25-$30/hour based on experience Health insurance after 3 months (60% company paid premium) Accrual of NJ sick time Unpaid personal days 40 hours/week 5 paid holidays: Christmas, NYD, Thanksgiving, Labor Day, Memorial Day 1 week paid vacation after 1 year of employment This is a full-time, in-office position at our Atlantic Highlands location.

Pay:

$25.00 - $35.00 per hour

Benefits:

Health insurance Paid sick time Paid time off

Experience:

Accounts receivable: 3 years (Required)

Work Location:

In person