YOU:

Health Insurance Dental Insurance Vision Insurance PTO 1 st shift hours, Monday-Friday only Tuition reimbursement Gym membership reimbursement Flexible arrival time Ongoing technical and interpersonal skill training Commission eligibility Other ancillary insurance policies

Job Summary:

The B2B Collections & Accounts Receivable Specialist is responsible for managing commercial customer accounts, ensuring timely payment of invoices, and maintaining strong customer relationships within the transportation/logistics sector. This role requires industry knowledge of freight billing, accessorial charges, PODs, and dispute resolution while supporting cash flow and minimizing bad debt.

Key Responsibilities:

Accounts Receivable & Collections:

Contact customers via phone and email to collect past due balances Negotiate payment arrangements while maintaining positive client relationships

Transportation Billing Support:

Understand and explain freight invoices, accessorial charges, fuel surcharges, and payment terms (training provided). Research and validate disputes resulting in non-payment. Obtain and submit required documentation (PODs, BOLs, rate confirmations, contracts, LOA's)

Customer & Internal Communication:

Serve as a professional point of contact for customer payment inquiries Maintain accurate notes and documentation in AR systems and CRM tools

Qualifications:

Required:

Excellent communication, negotiation, and problem-solving skills High attention to detail and ability to manage multiple accounts Ability to thrive in a fast-paced, high-volume environment High School diploma or equivalent.

Preferred:

Proficiency with Microsoft Office Type 40 + WPM Knowledge of freight billing, accessorials, and POD requirements B2B collections and/or accounts receivable experience Experience in transportation, logistics, trucking, or freight preferred Strong understanding of AR aging, payment terms, and collections best practices; including

FDCPA Key Competencies:

Professional and assertive communication Customer-focused with strong follow-through Organized and deadline-driven Analytical mindset with strong documentation skills

Starting Pay:

$16.60-$17.50 an hour After 90 days and if you come on board with Synter permanently. You are eligible for a pay increase based on your performance. 3 rd Party Account Reps can earn a monthly commission based on their collections and hitting their performance metrics. Synter is a business process outsourcing solutions company based in Charleston, SC.The company offers call center solutions, including accounts receivable management, transportation and logistics, communication, sales and customer support.

Pay:

Commission pay

Benefits:

Health insurance Dental insurance Vision insurance Paid time off

Job Type:

fulltime

Schedule:

Monday to

Friday Education:

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B2B Collections & Accounts Receivable Specialist (Transportation Industry)