Bone Robertson & McBride, Inc. (BRM), a specialty commercial insurance brokerage located in Concord, CA (across from BART), is hiring a part-time Administrative Assistant to support our office operations.

Schedule:

Part-time, up to 29 hours/week. The first 30 days will be in-office Monday through Thursday for training, with Fridays remote. After the initial training period, the schedule transitions to a hybrid arrangement, typically three days in-office and the remainder remote. No Friday in-office hours. Availability at your desk, whether in-office or remote, is required throughout scheduled hours to answer incoming customer service calls.

Pay:

$20.00-$24.00 per hour Start date: Mid-October 2026

Responsibilities:

Answer incoming phone calls and provide customer service support Monitor claims inbox and process straightforward claims using established procedures Support administrative projects for our Chairman, a significant part of this role Deliver policies to clients Coordinate mailers and client communications Support new hire onboarding (applications, paperwork, setup) Manage RingCentral (employee list, adding new hires, removing terminations) Maintain office holiday calendar Prepare birthday and work anniversary announcements Assist with general administrative projects as assigned Learn and work within our agency management system (EPIC)

Qualifications:

Strong organizational skills and attention to detail Comfortable learning new software systems Professional communication skills, written and verbal Insurance industry experience a plus but not required Reliable and able to commit to full in-office attendance during the initial 30-day training period

Pay:

$20.00 - $24.00 per hour Expected hours: 29.0 per week

Work Location:

Hybrid remote in Concord, CA 94520