As an Auto Claims Associate at Cox Automotive's Manheim brand, you will support our telecommunications and media-driven auction network by investigating and processing auto claims with accuracy and care. You'll review documentation, verify coverage, assess damage, and collaborate with auctions, dealers, and internal partners to resolve claims efficiently. Leveraging Cox's advanced tools and data, you'll provide clear communication, uphold high service standards, and contribute to continuous process improvements in a collaborative, people-first culture. Responsibilities Investigate and process auto claims for Manheim operations Gather, review, and verify claim documentation and vehicle information Assess coverage, liability, and damage in line with company policies Collaborate with auctions, dealers, and internal teams to resolve claims Communicate claim decisions and next steps clearly to stakeholders Use claims and telecommunication systems to document and track cases Identify trends and escalate complex or suspicious claims Meet service-level, accuracy, and quality standards Partner with cross-functional teams to improve claims processes Required Skills Auto claims processing Insurance coverage analysis Automotive damage assessment Customer communication Claims documentation and reporting Claims and CRM software systems Data entry and accuracy Fraud identification basics Time management Cross-functional collaboration