The Appeals Supervisor is responsible for overseeing daily operations of appeals adjudication activities, ensuring timely, accurate provider response. This role provides direct leadership to appeals staff, serves as an operations liaison to clients and internal stakeholders, and drives performance through standard performance management, process improvement, and workforce coaching. The ideal candidate brings strong healthcare operations experience, proven people leadership, and the ability to manage performance in a client-facing, metric drive environment.

Requirements:

3-5+ years of experience in healthcare operations, claims/appeals processing, provider services, or Medicaid-related functions. 5+ years of supervisor or people leadership experience. Experience managing performance metrics, including KPIs, SLAs, productivity, and quality standards. Strong analytical skills with the ability to interpret data, identify trends, and drive process improvements. Excellent communication and interpersonal skills with the ability to engage effectively in a client-facing environment. Ability to manage multiple priorities, meet deadlines, and operate effectively in a fast-paced, high-volume environment.

Pay:

$45.00 - $47.50 per hour

Benefits:

Dental insurance Health savings account Vision insurance Application Question(s): Do you have experience managing healthcare claims or appeals operations?

Work Location:

In person