We are seeking a dedicated Claims Specialist to serve as the critical link between customers and field management teams. In this role, you will handle escalated damage claims, drive timely resolutions, and ensure customer satisfaction through every interaction. Your work will directly impact operational efficiency and the overall customer experience. Position Responsibilities Manage escalated damage claims by facilitating clear communication between field management and customers. Provide guidance and support to expedite claim resolutions and address service complaints. Enter and update damage tickets in the ticketing system while maintaining thorough and accurate documentation. Prepare investigation forms, and correspondence for both customers and field management. Troubleshoot internal claim process issues efficiently. Research account information across multiple systems to resolve claims. Generate management reports and escalate missed service level agreements when necessary. Work independently with minimal supervision while meeting deadlines. Education/Experience Requirements 3+ years of customer service experience 3+ years of administrative experience Strong critical thinking skills for complex situations High-level multitasking and organizational abilities Proficient in all Microsoft Office Suite applications including Outlook, Word, Excel, Power Point, OneNote and Teams Knowledge of Sonar billing and ticketing systems Knowledge of ASANA account management systems Demonstrated knowledge of internet services Troubleshooting expertise Clear and professional written and verbal communication Ability to work both independently and collaboratively Strong problem-solving skills for customer complaints and issues Comfortable working in a seated office environment for extended periods

Job Type:

Full time

Compensation:

$30-$33/hour

Work Schedule :

Stable, consistent schedule - no nights or weekends

Benefits:

Health Insurance Dental Insurance Vision Insurance Life Insurance Paid time off

EAP 401K

Company Description BAM Broadband is a leading provider of advanced internet service in Colorado and Arizona. Through substantial investments in cutting-edge fiber optic infrastructure, we have empowered businesses and residents to remain seamlessly connected. Other providers still rely on older DSL, cable, or satellite technology, but BAM is investing hundreds of millions of dollars to provide an extraordinary internet experience via state-of-the-art fiber optic and advanced high-bandwidth fixed-wireless technology. BAM is currently constructing fiber networks to deliver fiber-to-the-home (FTTH) internet service to homes in the Denver area, as well as in the Phoenix/Scottsdale area. Don't miss this opportunity to work in a collaborative and supportive work culture with opportunities for professional growth and development! BAM Broadband is an EOE/Veterans/Disabled/LGBTQ employer.

Job Type:

Full-time Pay:

$30.00 - $33.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person