Director of Claims Olympus Insurance Company - 3.0 Jacksonville, FL Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Volunteer time off Life insurance Lunch & learns Pet insurance Qualifications Performance dashboards Committee work Strategic management Operations management Team supervision Claims payment authorization 5 years Program development Expense management Coaching Performance management strategy Metrics Reporting CPCU Master's degree Team development Hiring Recruitment and selection Analysis skills Quality control management Compliance management Professional development support Bachelor's degree Catastrophe claims Team training Insurance claims litigation Quality compliance management Recruiting Leading team collaboration initiatives Insurance policy review Managing insurance claims teams

Full Job Description Job Title:

Director of Claims Direct Reports:

Claims Managers Location:

Jacksonville Office Position type:

Full-Time Normal Working Hours:

Monday-Friday, 8:00AM-5:00

PM FLSA Status:

Exempt, Salaried Who We Are Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus. What Olympus Offers We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including: Employer-sponsored medical, dental, and vision plans Company-paid life insurance, short-term disability, and long-term disability 401(k) with company match Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off Education Assistance Program and ongoing professional development opportunities Wellness Lunch N Learns Employee perks such as pet insurance, discount programs, and a welcoming office environment At Olympus, we empower you to grow, contribute, and thrive both professionally and personally. What You'll Do As our Director of Claims, you'll provide strategic and operational leadership to teams responsible for delivering exceptional claims outcomes. You'll lead Claims Managers and their teams with a focus on severity control, expense management, quality, compliance, and customer service while helping shape strategies that strengthen the overall Claims organization. As a member of the Senior Claims Leadership Team, you'll work closely with other leaders across Olympus to drive consistency, develop talent, and ensure our claims practices reflect our commitment to Service, Simplicity, and Accountability. Key Responsibilities Lead Claims Performance Provide leadership and oversight for specialized Claims teams, which may include Daily, CAT, Litigation, Operations, and SIU. Take ownership of team inventory, work product, quality, severity, expenses, and overall performance. Use metrics and scorecards to monitor results, identify opportunities, and drive performance. Develop High-Performing Teams Lead and develop Claims Managers and their teams through coaching, performance management, and ongoing staff development. Support recruiting, staffing, training, and quality assurance efforts to build strong and effective Claims teams. Drive Consistency & Quality Partner with Senior Claims Leadership and other departments to ensure consistent, compliant, and high-quality claims practices. Participate in and lead Claims committees focused on policy language, coverage interpretation, reserves, and settlement authority. Support Claims Strategy Develop and implement tactical and strategic initiatives that strengthen claims performance, customer service, and operational effectiveness. Collaborate across the organization to support broader Claims and company objectives. What You'll Bring 10+ years of Personal Lines claims experience. 5+ years of claims management experience. Bachelor's degree or equivalent work experience; Master's degree preferred. CPCU, AIC, or similar industry designation preferred. Strong claims leadership and technical expertise. Strong analytical skills with experience managing performance through metrics and scorecards. Excellent written and verbal communication skills. Proven ability to lead, coach, and develop high-performing teams. EEO Compliance Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law.

Agency Disclaimer:

This job posting is not intended to solicit resumes from staffing agencies. Any unsolicited resumes sent to this posting, to employees, or to the Company without a valid written and signed agreement from Human Resources will be considered the property of the Company, and no fees will be paid. This position will remain open until September 14, 2026, or until a sufficient pool of qualified candidates has been identified.