Supervisor General Liability Litigated Claims Publix Super Markets, Inc. - 3.9 Lakeland, FL Job Details Full-time 15 hours ago Benefits Employee stock ownership plan Food provided Qualifications Operational analysis Stakeholder engagement Operations management Team leadership Insurance dispute resolution Coaching Regulatory compliance in claims processing Legal risk management Claims negotiation Improving operational efficiency Performance management Quality improvement leadership Team development Professional development support Team training Insurance claims litigation Mentoring Liability insurance knowledge Leading team collaboration initiatives Insurance investigations Managing insurance claims teams Talent career development Senior level Legal compliance Leadership General management Managing litigation projects Litigation response management Full Job Description Why Publix? Are you an experienced liability claims professional ready to take the next step into leadership? At Publix, you'll join a company where your expertise helps protect one of the largest and most respected employee-owned organizations in the United States. Serving customers across eight Southeastern states, Publix is known for exceptional service, strong community involvement, and a culture built on ownership, collaboration, and long-term success. In this role, you'll help guide complex claims strategies while developing a team dedicated to achieving fair, timely, and effective outcomes. About the Team The General Liability Claims team plays a critical role in supporting Publix's customers, associates, and business operations by managing liability-related claims with professionalism, consistency, and integrity. The team works closely with legal partners, business leaders, and external stakeholders to evaluate risk, resolve disputes, and ensure claims are handled in accordance with regulatory requirements and industry best practices. About the Opportunity As a General Liability Litigation Claims Supervisor, you will lead a team responsible for managing complex litigated and high-exposure liability claims. This is an excellent opportunity for a claims professional who enjoys balancing technical expertise with people leadership. You'll have the opportunity to influence claim outcomes, mentor talented claims professionals, and contribute to strategies that help mitigate risk while supporting Publix's commitment to doing the right thing for customers and associates. What You'll Do Lead and develop a team of claims professionals responsible for litigated and complex general liability claims. Provide oversight and guidance on claim investigations, evaluations, negotiations, settlements, and litigation strategy. Monitor claim activity to ensure quality, consistency, regulatory compliance, and adherence to industry best practices. Support the resolution of high-severity and complex claims with significant financial or operational impact. Collaborate with attorneys, mediators, and business partners to achieve effective claim outcomes. Analyze claim trends and operational performance to identify opportunities for continuous improvement. Coach and mentor team members through training, development, and performance management initiatives. Participate in strategic projects and quality improvement efforts that enhance claims operations and customer service. Perks of Working at Publix Employee ownership through our ESOP. Free lunch at our corporate facilities. Opportunity to lead complex, high-impact work with visible business value. Career growth and professional development with a company known for investing in its people.