Overview A career with us means you'll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love. We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are. Job Description Disability Income Claim Specialist Disability Income /Long-Term Care Claims Team Full-Time Springfield, MA The Opportunity Build a career with purpose and impact. This role is ideal for recent college graduates and early-career professionals who are curious, analytical, customer-focused, and ready to build strong business judgment. You will partner with medical, financial, vocational, and claims professionals while developing highly transferable skills in investigation, communication, critical thinking, and decision-making.

You will helpcustomersnavigate important life moments by combining analytical thinking, clear communication, sound judgment, and empathy. Every claim is a chance to solve a real business challenge and make a meaningful impact. The Team Join a team where your ideas matter, your growth is supported, and your work makes a real difference.

We'rea collaborative team of problem-solvers, investigators, and customer advocates who are passionate about making a difference.

As a Disability Income Claims Examiner,you'llcollaborate with professionals across claims, medical, financial, and vocational disciplines to help customers navigatethe disability claims process.

By combining smart technology, data insights, and industryexpertise, we help customers through challenging life events while delivering best-in-class service.

Whether you're a recent graduate or an early-career professional, you'll have the opportunity to learn from experienced claims, medical, and financial professionals, build highly transferable business skills, and grow your career in a supportive environment that values innovation, teamwork,diverse perspectives,and continuous development.

We are committed to helping our employees develop rewarding, long-term careers. The Impact Help clients navigate important life events by delivering thoughtful andtimelyclaim decisions. Review and analyze medical, financial, and occupational information to supportaccurate, well-informed claim decisions. Partner with experts across claims - medical, vocational, and financialdisciplines - toachieve the best outcomes for clients. Build trusted relationships through clear communication, empathy, and exceptional service. Leverage technology, data, and critical thinking to make informed decisions and improve customer experiences. Develop highly transferable skills that create opportunities for long-term career growth and advancement. The Minimum Qualification s Associate's degree + 1+ years of customer service experience, orBachelor'sdegree 1+ yearsdemonstratedability to communicate information clearly and professionally, both verbally and in writing, to customers, peers, or other stakeholders through academic, internship, volunteer, or work experiences 1+ yearsdemonstratedexperience managing multiple priorities, staying organized, and meeting deadlines The Ideal Qualifications Bachelor's degree 1+ yearsdemonstratedability to analyze information, solve problems, and make sound decisions 3+ years of experience with Individual Disability Income, Long-Term Disability,or Long-Term Care claims. Prior customer service, investigative or analytical experience. Eager to learn, ask thoughtful questions, and understand how things work. Enjoy reviewing details, connecting facts, and solving problems.

Customer-focused:

Communicates with professionalism, empathy, and clarity. Experience managing competing priorities in a fast-paced environment. Partners well with teammates, leaders, and subject matter experts. Open to coaching, feedback, and continuous improvement. Interest in building a career in claims, risk, customer experience, operations, or insurance leadership. What You Can Expect at MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to learning, development, and internal networks that support continuous growth and skill-building over time Employee-led communities and forums that foster connection, learning, and inclusion across the organization A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focusedmindset #LI-EG1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents:

For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page. MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range:

$58,400-$73,600 Award-Winning Culture MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It's more than our company structure — it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. We strive to build a thriving community where everyone is valued, included, and feels that they belong. At MassMutual, we Live Mutual. How We Work MassMutual's flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year. Benefits for the whole you (and your loved ones) There's more to your life than your job and there's more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you'd expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave. Explore some of our offerings below. Paid Time Off In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health. Health & Well-Being In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being. Financial Well-Being In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution. Taking Care MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need. Giving Back MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually. Commuter Benefits MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.