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CorVel Corporation
Claims Supervisor - Strategic Rotation
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Based on Georgia data
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What they do
A Claims Supervisor is responsible for a team of claims examiners and associated staff. Oversees team success and ensures that claims practices and procedures comply with contracts, regulations, and guidelines.
$111,904 / year median in Georgia
+4% projected growth
Job Description
The Claims Supervisor-Strategic is responsible for supervising a direct reports team of Senior Claim Specialists - Strategic, or assisting with the supervision of field claims specialists (indirect) as the need arises. The primary responsibility of this position is to ensure all quality, productivity and customer service criteria are met while adhering to company policies and procedures. The Claims Supervisor position is integral to the success of the company and requires regular and consistent attendance, supporting the goals of the claims department and CorVel. In this role, the supervisor will be a part of the corporate claims team and made available for special projects and assignments to support the field claims organization. Engagement with a field operation and their claims will usually last no more than 10 weeks at which time the role will be reassigned to a new strategic project. This is a hybrid role.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Supervises claims staff in their day-to-day operations and ensures the team executes on the fundamentals of claim handling to deliver a quality product with exceptional service. Ensures staff compliance with Workers' Compensation laws and mandated regulatory reporting requirements Ensures optimal team performance for direct reports through ongoing training, coaching, and regular performance evaluations; recommends merit-based actions (subject to managerial approval) Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions Acts as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests Participate in customer claim reviews and presentations Ability to travel overnight and attend meetings if required Additional duties as assignedKNOWLEDGE & SKILLS
Excellent written and verbal communication skills Ability to assist team members to develop knowledge and understanding of claims practice Effective quantitative, analytical and interpretive skills Strong leadership, management and motivational skills Demonstrated, strong customer service skills Ability to maintain composure under pressure and communicate diplomatically across various channels, including telephone, email, and written correspondence Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets Strong interpersonal, time management and organizational skills Ability to work both independently and within a team environment Knowledge of the entire claims administration, case management and cost containment solution as applicable to Workers' CompensationEDUCATION & EXPERIENCE
Bachelor's degree or a combination of education and related experience Demonstrated public speaking skills Minimum of 7 years' claims handling experience Multi-jurisdictional licensures and experiences preferred especially if experienced inNY, CA, IL, FL, TX
- Current license or certification in Workers' Compensation must be maintained throughout employment with CorVel Self-Insured Certificate a plus
- Final candidates must pass a jurisdictional knowledge and organizational/prioritization assessment as a condition of being offered employment