About Us Foundations Counseling is a growing outpatient behavioral health counseling practice committed to providing compassionate, evidence-based care to individuals, couples, and families across Texas. We create a supportive and inclusive environment where clients and clinicians alike are empowered to grow with authenticity, joy, and compassion. Our mission is to provide cutting-edge, high-quality therapeutic services while engaging in honest, informed conversations about mental, emotional, and relational well-being. We hold space for bravery, creativity, and collaboration, and we practice what we preach by prioritizing self-awareness, self-care, and mutual respect. Through genuine connection and shared humanity, we help people build the lives they want—with room for play, laughter, and healing. Core Values Compassion

• toward ourselves, our clients, and one another Authenticity
• showing up fully and honestly in our work Respect
• for time, energy, emotions, and diverse experiences Accountability
• to ourselves, our values, and our community Collaboration
• knowing we're better together Joy & Play
• creating space for connection, laughter, and fun Bravery
• having hard conversations with care and intention Position Overview The Insurance Verification & A/R Claims Specialist supports both the financial and operational functions of the practice.

This role ensures that insurance claims are accurately processed, accounts receivable are well-managed, and the office environment remains clean, organized, and welcoming for clients. The ideal candidate is detail-oriented, proactive, and takes pride in keeping systems — and spaces — running smoothly. Experience in behavioral health billing and administrative office management is highly preferred. Key Responsibilities Insurance & Billing (Primary Focus

• ~80%) Verify and document insurance benefits via phone and online portals for client policies and provide this information in a clear, easy to understand format.

Review and interpret EOB's/ERA's to accurately address client inquiries as needed. Assist clients with both insurance and billing questions or concerns. Possess full understanding of coordination of benefits and accurately navigate client accounts that have two insurance policies. Identify, research, and resolve denied or underpaid claims promptly. Communicate with insurance companies to follow up on outstanding claims. Maintain accurate records of billing activity, balances, and communications. Generate and distribute patient statements and assist with payment collections via call, text, and email. Monitor aging reports and A/R to ensure timely reimbursement. Administrative & Support (Secondary Focus

• ~20%) Provide warm, friendly, and professional administrative support to clients and clinicians.

Answer calls, respond to emails, and assist clients with scheduling or billing inquiries in a timely manner. Maintain confidentiality and HIPAA compliance in all communications. Assist with intake documentation, data entry, and client record maintenance. Maintain an effective and organized work space to ensure timely and accurate completion of responsibilities. Support leadership with reports and data organization. Perform other administrative duties as assigned to support the smooth operation of the practice.

Qualifications Required:

Minimum 2 years of experience in medical or behavioral health billing or insurance A/R management. Strong understanding of EOBs, CPT codes, insurance verification, and claim life cycles. Familiarity with HIPAA and patient confidentiality standards. Written and verbal communication skills. Proficiency in practice management/EHR systems (e.g., TherapyNotes, SimplePractice, or similar). Strong attention to detail, time management, and problem-solving abilities. Ability to work independently with minimal supervision.

Preferred:

Experience in behavioral health billing and knowledge of Texas payers (Blue Cross Blue Shield, United Healthcare, Ambetter, Evernorth, etc.). Prior experience supporting a multi-clinician outpatient practice. Associate's or Bachelor's degree in Business, Healthcare Administration, or related field. Schedule & Compensation Full time ~32 hrs/wk Monday 8a

• 3p ( In Office ) Tuesday 8a
• 3p ( In Office ) Wednesday 8a
• 3p ( In Office ) Thursday 8a
• 3p ( In Office ) Friday 9a
• 1p ( In Office )

Compensation:

$18

• 22 per hour
• based upon experience

Benefits:

PTO (10 days) Holiday Pay (9 days) Health Insurance Additional benefits options (e.g., life insurance, short-term disability, 24/7 Teledoc access). Why Join Us Supportive, growth-oriented environment with a mission-driven team. Meaningful work that supports mental health access and healing. Flexible and collaborative workplace culture.

Job Type:

Full-time Pay:

$18.00

• $22.

00 per hour

Benefits:

401(k) Health insurance Life insurance Paid time off Application Question(s): Are you able to work the hours listed in the job description? This is not a remote job.

Experience:

Insurance A/R Claims:

3 years (Required) Insurance verification: 3 years (Required) Ability to

Commute:

Allen, TX 75013 (Required) Ability to

Relocate:

Allen, TX 75013: Relocate before starting work (Required)

Work Location:

In person