Join a fast-paced Insurance claims support team as a Customer Research Specialist in Bedford, TX! In this onsite role, you'll assist customers with Property & Casualty claims, review repair estimates, support subrogation follow-up, and maintain accurate claim records. This is a great opportunity for an insurance professional with strong communication skills and attention to detail. Pay is $20 to $21/hour on a full-time W2 contract. Customer Research Specialist (CRS) Location Bedford, TX | Onsite Compensation & Schedule $20 to $21.00 per hour Full-time hours (schedule to be confirmed) - 8am to 5:00pm W2 contract 60-day contract with potential 30-day extensions Role Impact The Customer Resolution Specialist (CRS) supports claim operations by resolving customer inquiries, reviewing documentation, and assisting with subrogation-related communication. This role ensures accurate information flow between claimants, internal adjusters, and recovery teams, contributing to faster claim resolution and improved customer experience. Key Responsibilities Respond to customer inquiries regarding PNC (Property & Casualty) claims Assist with documentation review and estimate clarification across multiple platforms Support subrogation follow-up and recovery communication Maintain accurate claim notes and system updates Minimum Qualifications Experience in PNC (Property & Casualty) claims or related insurance environment Ability to read and understand repair estimates from multiple estimating systems Strong written and verbal communication skills Core Tools & Systems Claims management systems Estimate review platforms (e.g., Xactimate or similar) Microsoft Office Suite Preferred Skills Prior subrogation support experience High-volume call or claims support background Strong attention to detail #SOUTHLAKE1234