Director of ISS Programs, Policy & Compliance Western University of Health Sciences

• 4.2 Pomona, CA Job Details Full-time $120,000
• $135,000 a year 1 day ago Benefits Paid time off Retirement plan Qualifications Training program design for professional development Program development Job-specific skills training (staff training program) Driver's License Managing projects Stakeholder relationship building Audit support Full Job Description The Director of ISS Programs, Policy & Compliance provides strategic leadership for policy governance, regulatory compliance, workforce training, risk management, and operational excellence across the Institutional Shared Services (ISS) Division.

Reporting directly to the Senior Vice President of Institutional Shared Services & Chief Operating Officer, the Director serves as the division's lead resource for developing and coordinating programs, policies, compliance activities, and continuous improvement initiatives that support effective, efficient, and compliant operations. Working collaboratively with ISS leaders, the University's Compliance, Ethics & Culture Office, and other university stakeholders, the Director coordinates compliance and audit activities, supports risk mitigation efforts, develops training and workforce readiness programs, and promotes accountability, consistency, and operational excellence across the division. The position exercises significant independent judgment in evaluating programs, recommending improvements, and advancing strategic priorities that support the university's mission and objectives.

Knowledge, Skills and Abilities Knowledge of:

Advanced business operations, organizational management, and administrative practices within a complex higher education environment. Policy development, regulatory compliance, and risk management principles. Operational excellence, organizational effectiveness, and continuous improvement practices. Program administration, training coordination, and performance measurement methodologies. Audit processes, compliance monitoring, and corrective action management. Applicable federal, state, and local laws, regulations, and industry standards affecting Institutional Shared Services functions. Microsoft Office applications and enterprise systems used to support reporting, compliance, and operational activities. Higher education operations and administrative practices preferred.

Skill:

Developing and implementing policies, procedures, standards, and compliance programs. Managing multiple projects and priorities in a complex organizational environment. Analyzing data, identifying trends, and developing actionable recommendations. Coordinating audits, assessments, training programs, and operational improvement initiatives. Building collaborative relationships with diverse stakeholders. Communicating effectively through strong verbal, written, presentation, and interpersonal skills. Exercising sound judgment, discretion, and professionalism when handling sensitive information.

Ability to:

Interpret and apply laws, regulations, policies, and industry standards. Analyze operational issues and recommend effective solutions. Manage multiple priorities while maintaining a high level of accuracy and attention to detail. Collaborate effectively across departments and organizational levels. Foster a culture of accountability, compliance, continuous improvement, and service excellence. Prepare reports, presentations, and recommendations for leadership. Exercise independent judgment in support of divisional and institutional priorities. Demonstrate a commitment to working in an organization that values and promotes humanism.

Required Qualifications Education:

Bachelor's degree in Business Administration, Public Administration, Organizational Leadership, Risk Management, Criminal Justice, Emergency Management, Higher Education Administration, or a related field.

Experience or Training:

Seven (7) years of progressively responsible experience in compliance, policy administration, risk management, institutional operations, program administration or a related field. Experience developing and implementing policies, procedures, or operational standards. Experience coordinating compliance programs, audits, inspections, or assessments. Experience developing or coordinating training and professional development programs. Experience leading projects and collaborating with diverse stakeholders.

Special Requirements, Licenses, and Certifications:

Valid driver's license and acceptable driving record. Ability to travel between university campuses and other work locations as needed. Ability to work occasional evenings and weekends in support of audits, training programs, emergencies, special projects, or other university needs.

Preferred Qualifications Education:

Master's degree in Business Administration, Public Administration, Higher Education Administration, Organizational Leadership, or a related field.

Experience:

Experience in a higher education, healthcare, or multi-campus environment. Experience supporting regulatory compliance, audit coordination, risk management, operational excellence, or continuous improvement initiatives.

Special Requirements, Licenses, and Certifications:

Professional certification such as PMP, CCEP, CEM, Lean Six Sigma, CSP, or a related credential.

Essential Job Duties Key Responsibilities Policy Governance, Regulatory Compliance & Program Administration:

10%

• Develop, implement, and maintain division-wide policies, procedures, standards, and program frameworks that support effective, efficient, and compliant operations across Institutional Shared Services. 10%
• Monitor, interpret, and assess applicable federal, state, and local laws, regulations, accreditation standards, and industry best practices affecting ISS departments; recommend and implement changes necessary to maintain compliance. 10%
• Coordinate compliance activities, audits, inspections, assessments, documentation, and reporting requirements across ISS departments; serve as the primary liaison to the University's Compliance, Ethics & Culture Office and other institutional stakeholders to support regulatory compliance and risk mitigation efforts.

Key Responsibilities Training, Workforce Development & Organizational Readiness:

10%

• Develop, implement, and maintain division-wide compliance, safety, and operational readiness training programs that support regulatory requirements, policy implementation, and organizational effectiveness across Institutional Shared Services. 5%
• Collaborate with ISS leaders to identify training needs related to regulatory compliance, policy changes, operational requirements, and identified areas of risk. 5%
• Coordinate and support training activities, exercises, workshops, and awareness programs that strengthen compliance, risk mitigation, safety culture, and operational readiness across the division. 5%
• Evaluate training effectiveness and maintain training records, documentation, and reporting to support accountability, compliance, and continuous improvement efforts.

Key Responsibilities Risk Assessment, Performance Analytics & Continuous Improvement:

10%

• Develop, monitor, and analyze division-wide performance metrics, dashboards, assessments, and reporting mechanisms to evaluate operational effectiveness, identify trends, and support data-informed decision-making across Institutional Shared Services. 5%
• Conduct risk assessments, operational reviews, and program evaluations to identify vulnerabilities, assess mitigation strategies, and recommend improvements that strengthen compliance, operational performance, and organizational effectiveness. 5%
• Lead continuous improvement initiatives by identifying opportunities to strengthen processes, standardize practices, improve service delivery, and implement corrective actions resulting from audits, inspections, assessments, or operational reviews.

Key Responsibilities Strategic Coordination, Stakeholder Engagement & Executive Support:

5%

• Serve as a strategic advisor to ISS leadership regarding policy implementation, compliance activities, operational risks, workforce development initiatives, and organizational effectiveness. 5%
• Facilitate coordination and collaboration among ISS departments to promote consistency, accountability, communication, and alignment with divisional priorities and university objectives. 5%
• Represent Institutional Shared Services on university committees, task forces, and cross-functional initiatives; develop and maintain effective relationships with internal and external stakeholders. 5%
• Prepare reports, presentations, executive briefings, and recommendations regarding compliance activities, operational performance, program outcomes, and strategic initiatives for divisional and university leadership.

Key Responsibilities All other duties as assigned Posting Details Continued Work Schedule Work hours are generally Monday through Friday during normal business hours. Occasional evenings, weekends, and travel may be required to support operational, compliance, training, and university needs. Working at WesternU We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable. We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally, Our faculty, staff, and administrators are 100% focused on student success. Our University culture creates the context for a nurturing and supportive environment. Faculty, staff, and students can expect to make deep, personal relationships within the University community. As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences. WesternU's core value of humanism encourages all to bring their whole self in all that they do. We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people! Expected Pay Scale Minimum $120,000.00 Annually Maximum $135,000.00 Annually Physical Demands Physical Demands Do the essential functions of this job require lifting? Yes If yes, list maximum weight and duration The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus. Describe Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions. Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate. Posting Information Posting Number A01057 Posting Date 09/02/2026 Close Date 09/30/2026 Open Until Filled No Conditions of Employment

• Background Check To secure employment, successful fulfillment of a background check, including a criminal records check, may be required.

Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position. Pay Transparency Act Pay Transparency Act

• Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role.

This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications. Equal Opportunity Statement (EEO) It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time. Applicant Documents Required Documents Resume Optional Documents Cover Letter Letter of Recommendation #1 Letter of Recommendation #2 Letter of Recommendation #3 Additional Applicant Document Required License/Certification