Business Relations Coordinator

RCM MANAGEMENT LLC

• 3.3 Las Vegas, NV Job Details Full-time $20
• $23 an hour 8 hours ago Benefits Health insurance Dental insurance Free flu shots Vision insurance Life insurance Pet insurance Qualifications Microsoft Word Microsoft Outlook Research High school diploma or GED Full Job Description Position Summary This position will report to the Financial Services Director and is responsible for providing support to the Member Services Administration (MSA) department.

The incumbent will manage and assist the company and clients with escalated customer complaint issues. You will be tasked with authoring tailored feedback in response to Better Business Bureau grievances filed against the company. You will also draft written responses to a broader range of consumer complaints and regulatory referrals, including matters received from the California Department of Financial Protection and Innovation (DFPI), the Consumer Financial Protection Bureau (CFPB), and directly from consumers, working closely with the Compliance function to ensure every response meets required regulatory timeframes and complies with applicable consumer protection standards. The position will also be responsible for performing a broad range of administrative and corporate governance tasks, under the direction of the Chief Financial Officer. This is a unique entry-level opportunity to learn about the Financial Services industry with a billion-dollar company in the vacation ownership space. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Administrative Duties Manage legal queue in Bitrix to ensure member issues are processed in a timely manner. Compose, draft, and send routine correspondence to members, regulatory bodies (DFPI, CFPB, BBB), and attorneys. Review and route incoming correspondence. File correspondence and legal documents in electronic office filing system. Prepare monthly reports for clients detailing the status of outstanding and unresolved member actions including bankruptcies, scams, frequent-flyer attorney contacts, and other attorney requests. + Draft written responses to consumer complaints and regulatory referrals received through all channels, including phone escalations, email, consumer portal, written correspondence, and regulatory referrals from the DFPI, CFPB, and BBB, ensuring each response satisfies applicable consumer protection requirements and is issued within required regulatory timeframes. + Coordinate with the Compliance Coordinator (Complaints and Disputes) on complaint intake, fact-gathering, and response drafting for matters assigned to or escalated to the Compliance function. + Ensure that all written consumer responses comply with the Consumer Communication Content Standard, including correct licensee identity, required disclosures, and prohibited-content restrictions. Documentation Accountabilities Review, control and respond to various legal-related member service issues and member attorney's correspondence as requested by clients. Research/review bankruptcies on PACER and flag timeshare accounts in accordance with bankruptcy laws. Organize, prepare, and keep current all corporate governance documents such as initial and amended articles of incorporation and dissolution paperwork. Prepare and keep current legal department standard operating procedure manuals (SOP's). Track, prepare, and oversee filings for all company-wide required licenses and permits, including those required for tax, fictitious business names, business licenses, entity, and airline/hospitality industries in multiple states. Works with Chief Financial Officer regarding escalated responses and quarterly/annually filings on legal issues. + Track complaint and regulatory response service-level timelines across all channels and escalate any response at risk of missing a regulatory deadline to the Compliance Coordinator and the Financial Services Director. + Maintain complaint response files in audit-ready condition to support DFPI examinations, CFPB inquiries, BBB response records, and internal audit requests. + Support the Compliance function with periodic complaint summary reporting, providing response volumes, categorizations, and timeline metrics as requested. Other Duties This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The selected candidate will be expected to perform other duties necessary for the effective operation of the department. This list is not intended to be all-inclusive but is describing the major criteria in determining one's level of the position. Your Career with the Employer of Choice Awaits! Our Mission Servicing members and clients in pursuit of exceptional

EXPERIENCES.

Our Core Values We pride ourselves on living the RCLIFE! We are RESOURCEFUL and

COMMUNICATE!

We LEAD with

INTEGRITY

while having FUN and love to EMPOWER our team members to be their very best every day! We are looking for team members that embrace our #RCLIFE culture. Keep reading to learn about our unique spin on corporate culture, our many standard and industry specific benefits, and a chance to take that

DREAM VACATION

we talked about earlier. Employer of Choice Benefits We don't just say we are the Employer of Choice; we back it up with our benefits that are second to none! See the PERKS that makes us different! Health is Wealth

• We pay 85% for our employees Medical, Dental and Vision Benefits, while also paying for 50% for dependents! We ensure all team members with employer paid Life Insurance while also providing FREE onsite flu shots. We also offer pet insurance to protect your furry family members! Vacation
• We provide a Complimentary Vacation week at one of our managed resorts with various discounted rates on food and excursions! In addition, you will have opportunities to travel as part of our unique travel perks. PERKS
• Paid hour every Thursday for company-wide teambuilding events. Concierge Services
• Daily and weekly vendors come to the office to provide services that make your life easier!

Required Education and Experience High school diploma (or GED or High School Equivalence Certificate) Excellent organizational, multi-tasking and prioritizing skills Ability to work under pressure Knowledge of MS Office applications (Word, Excel, and Outlook) + Strong written communication skills, with the ability to draft formal consumer and regulatory responses under time-sensitive deadlines. + High attention to detail and strong record-keeping discipline. Preferred Education and Experience Associate degree or equivalent experience Bilingual (English

• Spanish) + Familiarity with compliance case management systems and complaint recordkeeping workflows.