Required Experience:
+ Bachelor's Degree or an equivalent combination of education or experience.

+ 5+ years' experience in Customer Services' operations. + In-depth knowledge of PUC Chapter 56 regulations and other PUC guidelines. + Knowledge of the customer information system, and company policies and procedures in dealing with customers. + Effective working relationships with internal and external clients. + Strong oral and written communication skills. + Experience with PC application such as Microsoft Word, Excel, and access.

Preferred Qualifications:
+ A/B.S. + 10 years or more of customer service-related experience. + Strong analytical skills.
Required Experience:
+ Bachelor's Degree or an equivalent combination of education or experience.

Preferred Qualifications:
+ A/B.

S. + 10 years or more of customer service-related experience. + Strong analytical skills. + Analyze PUC informal complaints and violations and prepare responses. + Serve as the PUC liaison and ensure systemwide consistency in the application of Chapter 56 regulations and other PUC guidelines. + Build effective working relationships and credibility with PUC investigators who process informal complaints from customers. + Conduct root cause analyses of PUC violations and justified complaints. + Develop process improvements to support the goals and objectives of the CCC, coach, counsel, and train employees as appropriate. + Identify opportunities to strengthen processes or to apply technology applications in ways that improve efficiency and customer satisfaction. + Conduct training and/or provide communication materials to ensure consistency among the CCC and our contractors in applying Chapter 56 requirements. + Act as an in-house expert on the interpretation and application of Chapter 56 regulations related to disputes, complaint handling and collections. + Performs other duties as assigned + Complies with all policies and standards Remote Work The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Equal Employment Opportunity Our company is an equal opportunity employer. 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