A Credit Specialist or Clerk reviews the credit history of individuals or businesses that apply for credit. Requests information from credit companies, analyzes computerized records and payment histories, and determines whether new credit can be approved.
Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Schedule:
M-F (flexible start time between 7:30am-9:30am). 8 hours/days. No weekends or holidays.
Location :
Remote position/Lancaster General Hospital (Must live in PA area)
POSITION SUMMARY
Responsible for timely follow up and resolution of accounts containing a credit balance.
ESSENTIAL FUNCTIONS
Analyzes and researches credits and follows-up with the appropriate payor to resolve credit. Provides timely follow up of assigned credit inventory. Updates patient accounts to reflect any changes made to relevant information. Analyzes and researches undistributed/credit balances from insurance companies to facilitate timely resolution. Processes required adjustments to accounts, including charges, credits, payment transfers, policy adjustments, etc. Evaluates processes and procedures to make practical suggestions/recommendations for improvements when appropriate. Communicates trends and issues to the appropriate supervisor/manager. Completes work accurately and timely with appropriate documentation. Serves as the subject matter expert for Professional Billing Services for unclaimed funds following the Escheats Accounts policy. Responds to inquiries relating to credit balances in a timely and professional manner. Maintains a comprehensive knowledge of the revenue cycle including insurance billing and associated correspondence (e.g. EOBs, electronic remittance advices, etc.) Independently resolves credit balances in a timely manner. Keeps supervisor/manager informed of any problems or issues.
MINIMUM REQUIRED QUALIFICATIONS
Req H.S. Diploma/GED High School diploma or equivalent Req Exceptional written and verbal communication skills. Req Microsoft Office experience. Req Strong organization skills Req Ability to apply strong analytical qualities. Pref Associate's Degree 1+ years One (1) to two (2) years of experience in hospital or physician billing/insurance follow up. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
