Membership Renewal Representative | Full Time $18.00/hr | Plus Bonuses

Membership Renewal Representative | Full Time $18.00/hr | Plus Bonuses National Association of Family Services Anaheim, CA Job Details Full-time From $18 an hour 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Microsoft Excel Customer service Administrative experience Data entry Organizational skills Phone etiquette Office experience Full Job Description Our company (National Association of Family Services—BBB Accredited A+ Rating) sells unique association memberships with an emphasis on access to plan attorneys at tremendously discounted rates for legal services, along with many other benefits. Through our memberships families can save thousands. We have an immediate need for a reliable, outgoing, goal oriented individual interested in a long-term position. About the

Role:

We are seeking a friendly, detail-oriented, and reliable Membership Renewal Representative to join our growing team. In this role you will be engaging with existing Clients to ensure timely renewals of their membership and continued satisfaction with our services. No Experience Necessary Additionally, we are currently expanding operations nationally. We expect management opportunities and the need for team leaders to oversee the growing departments.

Hours:

8:00am - 5:00pm M-F; Office located next to Anaheim Stadium (Katella & 57 FWY)

Qualification & Skills:

Excellent communication and conflict resolution skills A calm, professional phone presence - even with unhappy clients Comfortable handling payment-related conversations with care and professionalism Strong attention to detail and follow-through Experience in sales, retention, and collections preferred Reliable, motivated and goal-driven

Key Responsibilities:

Contact members with declined renewals via phone and email Listen actively to concerns, address dissatisfaction professionally, and rebuild trust Clearly communicate membership benefits and renewal options Verify and update payment details securely Document all interactions and outcomes accurately in our system Meet and exceed daily/weekly renewal goals If interested: Reply via email. Please include your contact information for a brief phone interview, as well as some information (and a resume, if available) as to why you would be an excellent candidate for this position.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Anaheim, CA 92806 (Required)

Work Location:

In person