ITM Representative National Police Federal Credit Union Chicago, IL Job Details Full-time From $19 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Qualifications Customer communication Financial transaction processing Attention to detail Daily transaction recording Technical Proficiency Promoting bank services Full Job Description Overview The ideal candidate will enhance the member experience by providing personalized support, guidance, and education on using Interactive Teller Machines (ITMs). This role ensures ITMs are more than just a transactional tool, serving as an extension of the branch's exceptional service. Duties 1. Member Engagement and Support Serve as a contact operator for ITM services. Process member requests and transactions, assisting them through the ITM interface as needed. Balance daily and process tickets to the appropriate GL accounts in accordance with established procedures. Maintain accurate transaction records in compliance with all policies and procedures. Ensure front-line operations are carried out correctly and efficiently. 2. Education and Promotion Educate members on the features, benefits, and convenience of ITMs. Identify and promote opportunities to expand members' use of digital banking services. Process member requests and transactions, assisting them through the ITM interface as needed. 3. Technology Optimization Troubleshoot technical issues promptly to minimize downtime and enhance the member experience. 4. Customer Service Excellence Deliver a friendly, professional, and personalized experience for every interaction. Ensure members feel welcome and supported when using ITMs. Experience Minimum of two years of customer service experience, with previous banking or credit union experience preferred. Strong communication and interpersonal skills. Technical aptitude and the ability to quickly learn ITM functionality. Problem-solving abilities and attention to detail. Ability to work efficiently under pressure in a fast-paced environment while maintaining attention to detail.

Pay:

From $19.00 per hour Expected hours: 37.5 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person