Job Title

• Loan Processing Specialist Duration
• 4 Months Location
• Chicago, IL 60602 Remote/Hybrid
• Hybrid, 2 days in office per week are mandatory Shift Timings
• Day (09:00 AM
• 05:00 PM)

Job Description:

The role is responsible for posting and processing complex items and investigating requests to resolve processing errors. The role works within defined parameters to prioritize the workload. The role follows defined procedures to post customer loan payment, loan advances, processing wires, and transfers, and verify documents, providing prompt service to internal and external clients. The role solves basic to moderately complex administrative issues, ensuring productivity standards are achieved and Service Level Agreements are met or exceeded. You will be responsible for the final step in the process of closing a loan and responsible for disbursement of funds and subsequent servicing of the loan. Duties include processing payments, advances, performing system maintenance, processing payoffs, reviewing reports and investigating unapplied/rejected funds, preparing cashier's checks for loan advances, monitoring incoming wire mailboxes, investigate/resolve open reconciliation items and other tasks as required within Loan Services. You'll make sure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate.

Must Have Requirement:

• 2+ of loan servicing experience
• Banking and banking regulations experience
• High school diploma, or equivalent.

Nice to

Have:

• Have working knowledge of IBS (Metavante), ACBS loan system, PCFS, or other comparable loan applications
• Experience processing wire transfers

Soft Skills:

• Detail oriented and organized
• Ability to work in fast paced environment
• Balancing different needs and requirements under pressure
• Multitasking