POSTION SUMMARY

The Loan Servicing and Default Specialist manages and resolves delinquent Loans, working to mitigate financial risk for the bank while helping borrowers navigate repayment. Key responsibilities include reviewing default accounts, negotiating loss mitigation options, and ensuring compliance with bank and investor policy and guidelines. In addition, this position also supports the Loan Servicing Department as needed with daily duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Regular onsite attendance Ability to work well with others in a team environment Provides accurate, efficient and exceptional customer service to internal and external customers Maintains knowledge of bank regulations, products, policies, procedures and meets deadlines Satisfactorily completes all training required for the position Mails form letters to customers to encourage payment of delinquent accounts Confers with customers by telephone in attempt to determine reason for overdue payment Communicate empathetically with customers to resolve billing inquiries, document errors, or duties Assists with credit dispute resolution Records and documents information about financial status of customer and status of collection efforts

Loss Mitigation:

gather borrowers financials to evaluate repayment plans, loan modifications, or forbearance options Assists in preparing approved delinquent accounts for submission to an attorney or outside agency for collections Coordinates with others, including personnel in bank branches to assist in collection efforts Assists in maintenance and sale of Other Real Estate (ORE) and repossessed collateral Processes Credit Life & Disability claim forms Assists with monthly floor plans Processes garnishments and tax levies Services sold secondary market loans according to investor guidelines Ensure default reporting events and status codes are accurately transmitted to government agencies like Freddie Mac Prepares reports, enters data, sorts and files correspondence Assists with Loan Servicing responsibilities

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

High school or General Education Degree (GED) required. Six months to one year experience preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as court orders, legal correspondence, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one on one and small groups to customer or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER QUALIFICATIONS

Computer Skills:

Working knowledge of computers and the internet. Basic functions using Microsoft Word and Excel. Must have reliable transportation, may need to drive to properties.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; or climb; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORKING ENVIRONMENT/CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 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