Credit Union Member Service/ Operations DFCU Tulsa Tulsa, OK Job Details Full-time $20 - $26 an hour 6 hours ago Qualifications Cash amount verification Teamwork Financial services customer support Basic math Regulatory compliance Bachelor's degree Attention to detail Financial product expertise Customer relationship management Industry knowledge of financial regulations Fraud prevention implementation Typing Productivity software 10 key typing Account management Legal compliance Industry knowledge of retail banking Full Job Description Job Summary Join our team as a Credit Union Member Service/Operations Specialist, where you'll play a vital role in delivering exceptional financial services to our members. This position combines customer relationship management with operational excellence, ensuring smooth transaction processing, accurate account management, and compliance with banking regulations. You'll be the friendly face and trusted advisor for members seeking assistance with their accounts, loans, and financial products, all while maintaining the highest standards of fraud prevention and security. If you thrive in a fast-paced environment and are passionate about helping people achieve their financial goals, this is the perfect opportunity to grow your career in the financial services industry. Duties Provide outstanding customer service by assisting members with account inquiries, transactions, and product information Process cash transactions accurately, including deposits, withdrawals, and cashing checks while handling cash drawer responsibilities Manage banking software systems to update member accounts, perform data entry, and ensure compliance with banking regulations Detect and prevent fraud through vigilant monitoring of transactions and member activity, adhering to industry best practices in fraud prevention and detection Maintain detailed records of all transactions, adhere to cash management policies, and ensure compliance with financial regulations and industry standards. Assist with daily balancing of ACH, Online Banking, Mobile Deposit, Online Banking, and Vault Balancing. Requirements College Degree. Proven experience in a financial or banking environment Strong knowledge of banking products, financial services, and industry regulations related to financial compliance Proficiency in Microsoft Office applications and banking software platforms. Fiserv Portico Excellent math skills including basic math operations, debits & credits, and 10-key typing proficiency Ability to handle cash drawer responsibilities accurately while processing cash transactions Knowledge of fraud prevention techniques and security protocols in financial services Exceptional customer service skills with a friendly, professional demeanor Ability to work efficiently under pressure while maintaining attention to detail Industry knowledge of financial regulations such as banking regulatory compliance and financial compliance standards Join us in delivering top-tier service that empowers our members' financial success! This role offers an exciting opportunity to develop your skills in banking operations while making a positive impact on our community. We value energetic professionals eager to contribute to a collaborative team environment focused on excellence.

Pay:

$20.00 - $26.00 per hour Expected hours: 40.0 per week

Education:

Bachelor's (Required)

Experience:

Banking:

1 year (Preferred)

Work Location:

In person