Bilingual Loan Collection Associate FNBT - First National Bank Texas - 3.4 Killeen, TX Job Details 5 hours ago Qualifications Computer operation Spanish Customer communication Loan collections Spreadsheets Direct client contact English Research High school diploma or GED Productivity software Full Job Description Work directly with the Loan Collection Manager to coordinate collection workflow activities Locate and identify responsible parties through multiple channels and resolve past due amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for. Identify reason(s) for delinquency. Research history on current loans. Educate borrowers and co-borrowers about their payment obligation and the terms of their loans. Convey the consequences of non-payment to borrowers and co-borrowers. Create financial, administrative, and maintenance transactions Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses). Maintain an advanced working knowledge of lending products, services and collection practices Regular and predictable attendance and punctuality Other duties as assigned

Physical Requirements:

Must be able to remain in a sitting stationary position for extended periods of time Ability to lift up to 25 lbs Constantly operate a computer and other office machinery FNBT is an equal opportunity employer.

Requirements:

At least 18 years of age High School Diploma or Equivalent At least 2 years of consumer collections in a tested FDCPA compliant call center environment. Must be fluent in both English and Spanish verbal and written communication Working knowledge of Microsoft Office, Excel Good communication skills Experience in customer service and direct contact with customers Ability to organize and prioritize Must successfully pass background investigation Must be able to get along with co-workers and work effectively in a team environment