This role is ideal for someone with a strong freight forwarding background who enjoys leading teams, improving processes, and driving operational excellence within ocean import operations.

What You'll Be Doing:

Lead, coach, and develop the Ocean Import team. Oversee FCL and LCL import shipments from pre-alert through final delivery. Manage customer, carrier, overseas agent, and vendor relationships. Act as the primary escalation point for operational and service issues. Monitor KPIs, billing accuracy, profitability, service levels, and shipment exceptions. Ensure compliance with import procedures and documentation requirements. Drive CargoWise utilization, reporting accuracy, and workflow consistency. Collaborate closely with Pricing, Brokerage, Export, Compliance, Accounting, and Operations teams. Lead process improvements, automation initiatives, and operational efficiencies. 7+ years of Ocean Import Freight Forwarding experience, preferably within an NVOCC environment. 3+ years of supervisory or management experience. Strong CargoWise experience is required. Knowledge of FCL/LCL operations, customs coordination, import documentation, and final delivery processes. Experience utilizing KPIs and performance metrics to drive results. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .