Charter Trip Manager - Santa Barbara, CA (On-Site)

Department:

Retail Sales Employment Type:

Full Time Location:

Santa Barbara Compensation:

$25.00 - $35.00 / hour Description We're looking for a Charter Trip Manager (CTM) to join our Santa Barbara headquarters full-time and fully on-site. This is not a remote desk position. You'll sit alongside our team and work hand-in-hand with an experienced, highly successful CTM who already knows the operation, our aircraft sourcing strategy, our Private Jet Advisors, and what exceptional trip execution looks like. You'll have a built-in mentor from day one and the opportunity to learn the charter business from the inside. You don't necessarily need to come from charter brokerage. You might be an A&P or maintenance professional who understands aircraft but wants to move beyond the hangar. You might be a pilot looking to build a long-term career on the commercial side of aviation. Maybe you've worked in flight operations, at an FBO, in dispatch, aircraft management, customer service, or another aviation environment and know that your combination of technical knowledge and people skills could take you further. We're particularly interested in people who are highly detailed, commercially curious, calm under pressure, strong communicators, and comfortable negotiating. Previous sales or client-facing experience is a major advantage. We'll teach the right person the systems, sourcing process, operator relationships, and mechanics of charter. If you already have Part 135 charter brokerage, aircraft sourcing, Avinode, or direct sales-support experience, even better. That experience may qualify you for a salaried entry point and the opportunity to take on greater responsibility immediately. You'll become part of the engine behind our Private Jet Advisor team, learning to manage a charter trip from initial request through successful completion. That includes sourcing aircraft, evaluating Part 135 operators, negotiating pricing, protecting margin, coordinating trip details, anticipating problems, and supporting our sales team with speed and precision. Over time, you'll develop a working knowledge of aircraft capabilities, charter markets, operator quality, positioning economics, pricing, FBOs, client preferences, and irregular operations. When weather changes, an aircraft goes mechanical, or a trip suddenly moves, you'll be part of the team that figures out the solution. This role rewards someone who wants to learn fast, become exceptionally good at something, and build a career in private aviation. You'll have real responsibility, direct mentorship, exposure to experienced aviation professionals, and a full desk in our Santa Barbara headquarters. If you know aircraft, love aviation, negotiate well, sweat the details, and want to see how far those skills can take you, we'd like to meet you. The Role in Plain English The Charter Trip Manager (CTM) owns the full lifecycle of the Flight Club program — from member acquisition and onboarding through retention, renewal, and upsell. This is a hybrid role spanning revenue leadership, hospitality architecture, and product ownership. You will sit at the intersection of Sales (PJA, CSA), Aircraft Support, and Marketing, and serve as the single point of accountability for all things Flight Club. Member Experience & Concierge Operations Build and own the end-to-end member journey — pre-trip through post-flight follow-up Define response SLAs by tier (e.g.,