Company DescriptionWe take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job DescriptionTo support the customs brokerage manager in the smooth running of the department within the branch (ie) the customs product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture. To stay in adherence to the company's policy, procedures and business code of conduct. Tasks and DutiesThis section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Customs Brokerage Operational Performance Standards. Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

Proactively drive cross training and staff development.

Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

Monitor duty deferment usage and levels.

Promote productivity tools (e.g., using edoc, customs database, process management, customs system, PSM, Customer Profiles, AI Agents)Ensure all new business is transitioned correctly.

Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Promote productivity tools (e.g., using edoc, process management, usage/Expo custom)Audit of files in accordance OPS or customer requirementsFollow up refunds with customs authorities.

Send client report requests through the available database (expo request, expo reporting)Provide content for customer reviewsBe open to implementing new system changes and enhancements into your department. Participate to staff appraisals, and at a minimum once per year per employee.

Ensure that the new hires complete company's mandatory training within the first 6 months.

Other tasks/duties as deemed appropriate by your management team.

Physical DemandsWrite with pencil/pen/marker Functions performed primarily while seated at desk ExpectationsBe a knowledge expert of our technology, and drive and adopt throughout the departmentActively seeking or is certified in industry certificationRegularly request additional responsibilities to support the team and the departmentSpend approximately 80% of their time in direct operations and 20% on development and trainingContinually identify areas to improve efficiencyAchieve standard of 52 hours training per year, including all mandatory trainingsDrive and develop customer relationships to exceed their expectationsIn conjunction with supervisor, manager, identify, develop, and mentor your number 2.Have a sense of urgency, be willing to help by offering solutionsSupport the manager in sales, retention, reporting, accounting, where needed.

Ensure company credit procedures are followed and utilized effectively.

Promote compliance policies and regulationsQualificationsEffective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsAbility to work independently and in a collaborative team environmentGood computer skills (Word, Excel, and familiarity with PowerPoint)Must be legally authorized to work in the United StatesMust not require future sponsorship for employment VisaMust have the ability to work overtime in support of department needsFluent in English, both written and verbal. Multilingual a plus.

Ability to multi-task and prioritize throughout the workday while remaining focused and organizedDemonstrated ability to be pro-active in thought and actionStrong organization skillsAnalytical with strong attention to detailHigh School Degree or equivalent requiredPassed background checkMust be 18 years of age or olderAdditional InformationAll your information will be kept confidential according to EEO guidelines.