Title:

Temporary Part-time Financial Aid Assistant Department:

Financial Aid Campus :

Hardin Valley Campus Closing Date:

Open Until Filled Type of Appointment:

Temporary Part-Time Pay Rate:

$15.38/Hr •If you are a PSCC Student and eligible for the Student Employment Program, you will be paid on experience and the rates are $13.00 (no experience), $14.00 (6 months experience) and $15.00 (9 months experience)•.

Work Hours :

20 hours per week

Position Summary:

The overall purpose of this job is to provide accurate information to Pellissippi State students using a student-focused approach and providing an exceptional and seamless service experience that supports student success and the institutional goals of recruitment, retention, and graduation during daily student interactions via processing incoming documentation and assisting coordinators in the Financial Aid office.

Duties and Responsibilities:

50% Assist Financial Aid Coordinators as needed with Verification, documentation, SAP, Reports, etc. by utilizing applicable software programs/websites such as Banner, BDMS, Argos, FAST, Studentaid.ed.gov, Studentloans.gov, TSAC portal, TNReconnect.gov, etc 30% Process and timely update

RHACOMM/ROAMESG

documents as they arrive via Secure Upload or scanned into BDMS. Work Argos reports as assigned by Coordinator or Supervisor. 10% Assist with answering phone calls transferred to ext.6565. Utilize a student focused one-stop approach to counsel, inform and process student situations in person and by phone, offering excellent customer service. 10% All other duties as assigned by Supervisor.

Note:

The College reserves the right to change or reassign job duties, or combine positions at any time.

Required Qualifications:

On the job training. Basic computer knowledge. Banner knowledge is a plus. Associate degree is a plus. The specific training requires the assistant to demonstrate the ability to learn to assist with numerous financial aid questions/concerns. (Part-time work experience is calculated at 50% credit of full-time work experience) Special Instructions to

Applicants:

To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application.

Please note:

attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.

Please note:

to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed. Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer If you have any problems or questions please contact Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu. 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