Responsibilities:

Provide support for a full suite of Treasury Management services, including ACH Origination, Remote Deposit Capture, Online Wire Transfers, Positive Pay, Online Banking, Account Analysis, Sweep Accounts, Lockbox, Tenant Security, and Merchant Services. Collaborate with TM Sales to deliver tailored solutions for Treasury Management clients. Troubleshoot Treasury Management products for both internal and external clients. Collect, organize, and maintain accurate client documentation and correspondence. Assist external clients with system-related issues and product usage. Respond promptly and professionally to client inquiries via phone and email. Coordinate daily departmental functions and ensure timely task completion. Create and manage cases in the core processing system for ongoing product support. Uphold the highest standards of professionalism and customer service. Maintain comprehensive knowledge of PeapackPrivate's Treasury Management offerings and industry best practices. Participate in special projects and perform other duties as assigned

Key Behavioral Expectations:

Operate with agility and adaptability , responding effectively to changing priorities and business needs Demonstrate curiosity and a learning mindset , continuously seeking to improve and grow Utilize AI and technology tools responsibly to enhance productivity and decision-making Show ownership and critical thinking , using sound judgment to solve problems and deliver results Deliver white-glove hospitality , providing thoughtful, proactive, and personalized service in every interaction

Qualifications:

High School Diploma or equivalent required; associate or bachelor's degree preferred. Minimum of 1-2 years of related banking experience preferred; prior experience with Treasury Management products such as ACH Origination, Remote Deposit Capture, Online Wire Transfers, Positive Pay, Online Banking, Account Analysis, Sweep Accounts, Lockbox, Tenant Security, and Merchant Services strongly preferred. Experience in banking operations, or treasury management a plus. Strong analytical and problem-solving skills Excellent organizational skills and attention to detail Ability to work independently and collaboratively Strong interpersonal and communication skills Initiative in managing daily tasks and special projects Proficiency in

Microsoft Word, Excel, and Outlook Benefits Overview:

We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave, education reimbursement, wellness programs and more. We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match. The approximate pay range for this position is $46,042 to $55,000 (more with relevant experience), plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location.

Note:

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Treasury Management Operations Specialist - entry level or experienced