Escalations Rep#1015231 Dexian - 3.6 Chandler, AZ Job Details Contract $20 - $26 an hour 6 hours ago Qualifications Customer communication Banking services expertise Customer relationship building Active listening Client inquiry handling Customer engagement Organizational skills Customer support for financial loans

Flexibility Full Job Description Job Description:

Covers jobs responsible for managing escalated customer complaints companywide for mostly banking products, which will require special handling. Majority of the calls/emails will be from upset customers. Showing empathy to the customer, obtaining information about the customer's situation, and letting them know the situation will be taken care of and resolved.

Required Qualifications:

2+ years of customer service experience in a Financial Services environment .

MUST HAVE

Empathy - ability/experience with assisting upset customers that have a situation that want resolved immediately

MUST HAVE

Listening skills

MUST HAVE

Strong/professional communication skills Experience working with several different software/systems simultaneously Positive outlook/personality Strong organizational skills Flexible, used to change Ability to succeed in a fast paced work environment Strong business acumen Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

Pay:

$20.00 - $26.00 per hour Expected hours: 40.0 per week

Work Location:

In person