Provide excellent customer service to members and guests Identify member needs for appropriate products and services Assist with member inquiries, account updates, and membership sign-ups Minimizes fraud by thorough examination of documentation Assists with mail, night drop, and phone transactions Alerts loan officers to loan payoffs Handle cash management and cashiering duties Utilize 10-key typing skills for accurate data entry Perform basic retail math calculations
Experience:
Previous experience in a customer service role preferred Strong communication and interpersonal skills Previous cash-handling experience with ability to handle transactions accurately At our company, we value our members and provide exceptional service. As a Member Services Representative, you will play a vital role in ensuring our members have a positive experience. If you are friendly, detail-oriented, and enjoy working with people, we would love to have you join our team.