Digital Banking Specialist Bank7 Oklahoma City, OK Job Details Full-time 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Treasury management Customer communication Financial services customer support Customer service Software implementation Process improvement Continuous improvement Productivity software Banking product expertise Bookkeeping Banking Quality data entry Customer data entry Full Job Description

JOB TITLE

Digital Banking Specialist

REPORT TO

VP Treasury Management

DEPARTMENT

Digital Banking Job Summary:

The Digital Banking Specialist has a working knowledge of the products and services designed for consumer and business customers and performs customer setups on the system, implementation and onboarding, reviews customer agreements for completeness, monitors product usage and system operations and resolves problems within given authority. Additionally, assist with various other eBanking operations duties or special projects as needed.

Key Responsibilities:

Understand and comply with requirements of all laws and regulations applicable to the position and adhering to all company policies Provide Treasury Management support by coordinating implementations for new and existing clients Prepare and track customer agreements, authorizations, and approvals Responsible for providing timely, informative reports to customers on the status of product implementations Provide high-quality customer support for consumer digital banking, business digital banking, and Treasury Management products and other electronic services Provide administrative, technical, and troubleshooting support for the customers and personal bankers Ensure successful, accurate, and timely implementation of Treasury Management Services Assist daily digital banking reporting, monitoring, maintenance, and audit needs Perform other duties as assigned

Qualifications:

1-2 years related experience and/or training or equivalent combination of education and experience. Intermediate proficiency in Microsoft Office suite and alphanumeric data entry. Experience with Fiserv software applications or other banking related applications a plus. Ability to communicate clear, concise information to customers/co-workers. Ability to identify the best method to communicate information for each situation. Ability to function as a team member and works well independently. Self-motivated. Ability to prioritize workload for maximum efficiency, execute transactions with minimal errors, ensure quality work product, and demonstrate accountability for work and actions. Ability to seek process improvement through resources. Must be detail-orientated with the ability to self-prioritize

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): How much Fiserv experience do you have?

Experience:

Banking:

2 years (Preferred) Customer service: 3 years (Required)

Bookkeeping:

2 years (Required) Ability to

Relocate:

Oklahoma City, OK:

Relocate before starting work (Required)

Work Location:

In person