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Turn2Partners
Member Service Representative
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54
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Job Description
Responsibilities Provide professional member support across phone, online, mobile, chat, and ticket channels. Assist with account inquiries, new accounts, loan applications, transactions, and troubleshooting. Research and resolve member questions while coordinating with internal departments and escalating complex issues as needed. Identify opportunities to recommend relevant products and services. Maintain accurate account records, documentation, and reporting while following security and compliance procedures. Requirements 1-5+ years of similar or related experience. High school diploma or GED. Financial services expereince preferred Strong customer service, communication, listening, and telephone skills. Ability to research issues, problem-solve, and make decisions with limited information. Professional, courteous, and diplomatic when interacting with members and internal teams.