We are looking for a detail-oriented Fraud Analyst to support ecommerce order protection efforts for a telecom services organization in Phoenix, Arizona. This Long-term Contract position focuses on assessing online transactions, identifying suspicious activity, and helping reduce business risk through timely and accurate decision-making. The ideal candidate is comfortable investigating fraud-related issues, documenting findings, and collaborating with internal teams to address order concerns and customer-impacting issues.

Responsibilities:

Evaluate online orders flagged for potential fraud and decide whether transactions should be approved, escalated, or stopped based on risk indicators. Investigate suspicious ecommerce activity involving identity misuse, payment fraud, and shipment-related concerns while maintaining clear and accurate case records. Review alerts generated by fraud screening tools and analyze transaction patterns to determine potential exposure to the business. Coordinate with fulfillment centers and shipping partners when urgent action is needed to cancel, intercept, or redirect questionable orders. Provide support during high-volume periods, including independent coverage during evenings, holidays, or other peak business times. Contribute to reporting and trend analysis by identifying recurring fraud patterns and preparing information requested by leadership. Assist with related customer service and investigative team activities as operational priorities shift. Maintain organized documentation of findings, actions taken, and case outcomes to support ongoing fraud prevention efforts. Experience reviewing fraudulent or potentially high-risk transactions in an ecommerce, telecom, or customer operations environment. Working knowledge of credit card fraud, identity theft indicators, and common ecommerce fraud schemes. Ability to conduct fraud investigations, assess risk, and make sound decisions with limited supervision. Strong written communication skills, including clear email correspondence and thorough case documentation. Familiarity with fraud analytics, transaction monitoring, and identifying suspicious behavioral patterns. Ability to manage multiple cases efficiently in a fast-paced setting with changing priorities. Proficiency in collaborating across teams to resolve order issues and support fraud prevention objectives. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .