We are looking for a detail-oriented Fraud Analyst to support ecommerce order protection efforts for a telecom services organization in Phoenix, Arizona. This Long-term Contract position focuses on assessing online transactions, identifying suspicious activity, and helping reduce business risk through timely and accurate decision-making. The ideal candidate is comfortable investigating fraud-related issues, documenting findings, and collaborating with internal teams to address order concerns and customer-impacting issues.

Responsibilities:

• Evaluate online orders flagged for potential fraud and decide whether transactions should be approved, escalated, or stopped based on risk indicators.
• Investigate suspicious ecommerce activity involving identity misuse, payment fraud, and shipment-related concerns while maintaining clear and accurate case records.
• Review alerts generated by fraud screening tools and analyze transaction patterns to determine potential exposure to the business.
• Coordinate with fulfillment centers and shipping partners when urgent action is needed to cancel, intercept, or redirect questionable orders.
• Provide support during high-volume periods, including independent coverage during evenings, holidays, or other peak business times.
• Contribute to reporting and trend analysis by identifying recurring fraud patterns and preparing information requested by leadership.
• Assist with related customer service and investigative team activities as operational priorities shift.
• Maintain organized documentation of findings, actions taken, and case outcomes to support ongoing fraud prevention efforts.