KYC QC ANALYST - OPS WHAT IS THE OPPORTUNITY?

The KYC Quality Control Analyst is responsible for performing quality control reviews of KYC files submitted by the KYC Operations and Onboarding Teams to ensure compliance with BSA/AML policy.

WHAT WILL YOU DO?

Performs quality control reviews of KYC files created by KYC Operations and Onboarding teams to determine if the review and research were conducted in accordance with the quality standards and timeframes set by established procedures, bank policy and regulatory requirements. Ensures client data, business activity & narrative, products, alerts, documents, extension/exemption and other case determinations are appropriate, fully supported, and clearly documented. Documents each review by completing a QC Checklist. Demonstrates a detailed understanding of the various systems used for performing and documenting the investigations. Communicates concerns with the KYC Operations and Onboarding teams and the Team Leads. Ensures that referrals from 2LOD, escalations, and information requests are properly dispositioned and appropriately documented. Maintains effective working relationships with key business partners. Maintains the ability to provide good customer service. Requires close working relationships with Front Line and Financial Crimes Compliance business partners, Business Control Officers, 1LOD Center of Excellence Testing teams, and Internal Audit. Stays abreast of developments concerning BSA/AML/Sanctions including internal policy, standards, onboarding process and system changes. Works with management to ensure the bank remains in compliance. Maintains QC desktop manuals and procedures. Other duties as assigned.

WHAT DO YOU NEED TO SUCCEED

Required Qualifications

• Bachelor's Degree or equivalent Minimum 1-3 years of investigative or related work experience with specific emphasis on BSA/AML Additional Qualifications Related professional certifications are preferred, but not required Excellent interpersonal skills including superior verbal and written communication skills. Must be able to multi-task, adapt well to changing priorities and effectively prioritize workflow to meet critical deadlines. Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure. Knowledge of BSA/AML laws and regulations relative to money laundering and terrorist financing and the ability to apply this knowledge in assessing client KYC profiles. Firm understanding of bank products and services. The ability and willingness to work independently is required. Must attend and complete Bank-sponsored job-related training.

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $25.93 - $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

•Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.