We are looking for a Claims Administrator to support unclaimed property inquiries for a long-term contract opportunity based in Wilmington, Delaware. In this fully remote role, you will assist individuals by answering questions, providing claim updates, and guiding them through required documents and online claim submission steps. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and can manage detailed case information with accuracy and professionalism.

Responsibilities:

• Respond to incoming customer calls regarding unclaimed property matters and deliver helpful, courteous support throughout each interaction.
• Provide timely updates on claim progress and explain documentation needs so customers understand the next steps in the process.
• Guide claimants through online claim submission tools and assist with resolving basic navigation or process questions.
• Research, open, and update claim records within internal systems while maintaining complete and accurate information.
• Enter and validate data according to established procedures to ensure records are consistent and reliable.
• Examine submitted materials to support ownership review and help determine appropriate claim handling outcomes.
• Record thorough notes from customer conversations and maintain detailed documentation for each case.
• Recognize inconsistencies, recurring issues, or unusual patterns and communicate findings to leadership when needed.
• Escalate sensitive or complex situations to the appropriate team members and assist with additional administrative assignments as requested.