Claims Intake associate

Claims Intake associate Core Risk Services Inc. Cincinnati, OH Job Details Full-time From $40,000 a year 3 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Computer operation Customer relationship building Interpersonal skills Phone communication Computer literacy High school diploma or GED Analysis skills Data entry Organizational skills Productivity software Claims documentation management Communication skills Entry level Client interaction via phone calls Full Job Description Job Overview To serve as the first point of contact for customer service incoming calls; to handle standard calls with normal supervision; and to provide information regarding general claims policies. You will need to be comfortable in a busy office environment and have very good or better communication skills (telephone based and written) who can interact with a variety of people, including homeowners, business owners, contractors, insurance companies, and utility company field technicians, be organized, have a problem-solving attitude, and be able to work independently. Duties Answers incoming calls for the claims team, including calls from clients, claimants, contractors and others. Enters claims data into claims management system upon requesting the appropriate information and analyzing the responses. Following up when necessary. Document or log all relevant phone or email communications into the claims management system. Process automobile and general liability claims into the management system in a timely and accurate manner Communicate claim action/processing with claimants and clients Maintain professional client relationships Other duties as directed Requirements Prior customer service experience preferred High school diploma, GED, or relevant work experience. Good customer service skills Good listening and comprehension skills Excellent oral and written communication PC literate, including Microsoft Office / 365 products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies Join our team as a Claims Intake Associate as an integral part of our claims management services.

Pay:

From $40,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Education:

High school or equivalent (Required)

Work Location:

Hybrid remote in Cincinnati, OH 45246